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Urgent! Support & Client Experience Specialist Job Opening In Colombia, Colombia – Now Hiring Job Duck

Support & Client Experience Specialist



Job description

JOB DUCK IS HIRING A SUPPORT & CLIENT EXPERIENCE SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential.

We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years

Role Overview

We are seeking a warm, organized, and empathetic Support & Client Experience Specialist to be the first point of contact for prospective clients.

This role is vital to upholding our commitment to treating clients like family and making legal processes approachable and comfortable.

Your active listening, friendly demeanor, and ability to build trust will foster positive client relationships and ensure a smooth onboarding process.

Join a firm dedicated to client empowerment, strategic advocacy, and personalized service, and help create a welcoming experience for every client from the first call.

Schedule:

Monday to Friday from 8:30 AM to 5:30 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

  • Answering phones and building relationships with prospective clients
  • Handling intake processes, including receiving introductions and following up
  • Scheduling consultations and tracking case data
  • Assisting with relationship management and data entry projects
  • Supporting administrative tasks and developing client relationship systems
  • Conducting initial screenings and gathering essential case information
  • Inputting client details accurately into case management systems and preparing intake summaries for attorney review
  • Following up promptly with potential clients and maintaining communication through onboarding
  • Maintaining and updating client records in the firm's case management system
  • Taking around 6 to 15 calls per day

What We're Looking For:

  • At least one to two years of experience in similar roles
  • Ability to connect with clients in a friendly, respectful, and reassuring manner
  • Strong attention to detail and excellent time management
  • Comfortable with virtual meeting platforms and CRM tools
  • Basic understanding of estate planning terminology is a plus
  • Dedicated to treating clients as individuals, not just cases
  • Honest, efficient, and punctual
  • Tech-savvy with comfort in virtual platforms and CRM tools
  • Active listener with strong empathy and communication skills
  • Patient, fair, and calm demeanor
  • Friendly, focused, and good at connecting with clients
  • Doesn't take things personally and maintains professionalism
  • As competence increases, more tasks aligned with support contract and skills will be delegated
  • Reliable computer setup (laptop/PC, headset, stable internet min.

    10 Mbps download / 5 Mbps upload)
  • Quiet, distraction-free remote work environment

What's In It for You?

  • Monthly compensation starting from
    1150 USD to 1220 USD
  • Paid time off
    and holiday pay.

  • Referral and annual
    bonuses.

  • 100% Remote,
    Full-Time, Long-Term Career Opportunity.

  • Parental leave.

  • Opportunities for professional development and training
  • Dedicated support from our team.

  • A chance to work with clients who share our values.

Ready to dive in?
Apply now and make sure to follow all the instructions

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team.

Ensure you have all the required documentation ready to streamline your application process.


Required Skill Profession

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    Unlock Your Support Client Potential: Insight & Career Growth Guide


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    • 2. Loyalty
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