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Support Account Manager - BOGOTA 10657 Job Opening In Bogotá – Now Hiring Coupa


Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small.

Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.

We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?
Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of the Support Account Manager to Coupa:
As a Support Account Manager at Coupa, you will develop 1:1 relationships with Coupa's top-tier enterprise accounts.

You will become a trusted Support advisor by gaining a deep understanding of the customer's usage of the system and critical end-to-end workflows, while working cross-functionally with other account team members to understand the customers evolving use of the platform.

You will assist in issue resolution through direct interaction with customer tickets when possible, and through coordination with Support and other departments within Coupa.

You will maintain close alignment with the customer and have a thorough understanding of their open issues as well as historical challenges.

What You'll Do:

  • Establish strong, personalized relationships as the primary point of contact and advocate for customer support needs
  • Act on the customers behalf to speed resolution through direct action and coordination with Support and other teams within Coupa, escalating where appropriate to maintain appropriate focus on issues
  • Develop a complete understanding of the customers use of the platform and their end to end processes in order to proactively recognize potential major issues
  • Work with the customer and other members of the account team across Coupa Value Services to stay aligned on top customer issues as well as upcoming changes that could affect their support experience
  • Report metrics and case updates, monitor SLAs, identify trends, and create go-to-green plans for strategic accounts
  • Develop and optimize internal reporting processes, hosted operational reviews, and managed project customer upgrades for Coupa's major releases

What You'll Bring To Coupa:

  • Experience providing technical support for enterprise software
  • Hands on experience with Business Spend Management or related software (preferred)
  • Experience serving as a named account contact in a consulting or account management capacity (preferred)
  • Familiarity with Coupa platform or other SaaS platforms

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.

Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa's Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time.

You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Support Account Potential: Insight & Career Growth Guide


Real-time Support Account Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Account in Bogotá, Colombia, highlighting market share and opportunities for professionals in Support Account roles.

15332 Jobs in Colombia
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1124 Jobs in Bogotá
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Download Support Account Jobs Trends in Bogotá and Colombia

Are You Looking for Support Account Manager BOGOTA 10657 Job?

Great news! is currently hiring and seeking a Support Account Manager BOGOTA 10657 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Coupa adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Support Account Manager BOGOTA 10657 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Account Manager BOGOTA 10657?

Key qualifications for Support Account Manager BOGOTA 10657 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Account Manager BOGOTA 10657?

To improve your chances of getting hired for Support Account Manager BOGOTA 10657, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Account Manager BOGOTA 10657 Job Success

Coupa interview tips for Support Account Manager   BOGOTA 10657

Here are some tips to help you prepare for and ace your Support Account Manager BOGOTA 10657 job interview:

Before the Interview:

Research: Learn about the Coupa's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Account Manager BOGOTA 10657 interview at Coupa, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Coupa's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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