- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Supervisor/a de Mesa de Ayuda (Help Desk Lead).
Urgent! Supervisor/a de Mesa de Ayuda (Help Desk Lead) Job Opening In Bogotá – Now Hiring Confidential
¡Estamos contratando! Supervisor/a de Mesa de Ayuda (Help Desk Lead) ️
Remoto desde LATAM | Horario: 9:00 a 18:00 (hora Colombia)
De lunes a viernes | Jornada completa
En Talentfyseek , seguimos creciendo y buscamos a un/a líder de soporte técnico con amplia experiencia en la gestión de equipos de N1 y N2.
Si te apasiona la tecnología, el liderazgo y la mejora continua en entornos IT, esta oportunidad es para ti.
Rol estratégico en una empresa de soluciones tecnológicas en expansión
Salario competitivo
Trabajo remoto desde cualquier parte de LATAM
Oportunidades reales de crecimiento y liderazgo
Cultura enfocada en la innovación, el equipo y la excelencia
Coordinar y supervisar al equipo de soporte técnico (N1 y N2)
Establecer prioridades, asignar tickets y asegurar cumplimiento de SLA
Analizar métricas, identificar cuellos de botella y proponer mejoras continuas
Acompañar al equipo en la resolución de incidencias complejas
Generar reportes semanales de desempeño y calidad de atención
Participar en la definición de procesos IT y documentación técnica
Brindar coaching y seguimiento al equipo técnico para asegurar su desarrollo profesional
Supervisión de incidencias comunes:
Fallos de red, VPN, correo, hardware y software corporativo
Soporte y seguimiento de incidentes en Active Directory y Microsoft 365
Escalamiento a proveedores externos y coordinación con áreas técnicas
Seguimiento de tickets de alta prioridad y resolución crítica
Gestión de la operación:
Control de KPIs de soporte (First Response, SLA, resolución)
Mejora de tiempos de respuesta y satisfacción del usuario final
Optimización del sistema de tickets (Jira, ConnectWise, etc.)
Experiencia mínima de 5 años en soporte técnico, al menos 2 años liderando equipos
Conocimientos sólidos en herramientas ITSM, Active Directory, Microsoft 365, redes
Habilidades analíticas, de organización y enfoque en resultados
Excelentes habilidades de comunicación, liderazgo y gestión de equipos remotos
Capacidad de toma de decisiones y orientación al cliente interno
Certificaciones ITIL, CompTIA o similares
Inglés intermedio o avanzado
Experiencia en empresas de tecnología o entornos de outsourcing/consultoría
¿Listo/a para liderar una mesa de ayuda que brinda soporte a empresas tecnológicas en LATAM y España?
¡Postúlate y sé parte del equipo de Talentfyseek! Transformamos talento en soluciones.
#SupervisorTI #HelpDeskLead #SoporteIT #TrabajoRemoto #Talentfyseek #WeAreHiring
#J-18808-Ljbffr✨ Smart • Intelligent • Private • Secure
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Unlock Your Supervisor a Potential: Insight & Career Growth Guide
Real-time Supervisor a Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Supervisor a in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 18129 jobs in Colombia and 2950 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Supervisor a roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a Supervisor/a de Mesa de Ayuda (Help Desk Lead) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Supervisor/a de Mesa de Ayuda (Help Desk Lead) Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Supervisor/a de Mesa de Ayuda (Help Desk Lead) Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Supervisor/a de Mesa de Ayuda (Help Desk Lead) typically include Dirección De Ventas and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Supervisor/a de Mesa de Ayuda (Help Desk Lead), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Supervisor/a de Mesa de Ayuda (Help Desk Lead) interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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