Supervisor Operations

Job description

Overview

C.H. Robinson is looking for a talented and driven Operations Supervisor to join our team in Bogotá, Colombia .

This leadership role is ideal for professionals with a strong background in operations, team management, and customer service, who thrive in fast-paced environments and are passionate about driving results.

As an Operations Supervisor, you’ll play a key role in optimizing workflows, mentoring team members, and ensuring service excellence across our global forwarding operations.

If you're ready to take the next step in your career with a global leader in logistics, we’d love to hear from you!

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success.

In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions.

Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Position Summary

The Supervisor Operations leads a team of local and/or virtual operations employees responsible for ensuring effectiveness and efficiency throughout the entire process.

The Supervisor Operations is responsible for daily workflow management, coaching, performance management, team development, mentoring and problem resolution.

This role participates in building and implementing changes that create efficiencies, improve productivity, deliver quality, and achieve desired cost to serve.

The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our partners through superior operations.

Duties and Responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following:

Leadership and Talent Management

• Outline and communicate employee role accountabilities and expectations and prioritize and delegate work.
  
  Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved

• Conduct regular check-ins and annual performance management routines.
  
  Support the team’s personal and professional development; understand individual needs and create opportunities for experiences that support development needs

• Clearly communicate operations objectives and team/individual performance metrics.
  
  Ensure daily/weekly standups are executed.
  
  Keep employees well-informed of operational activities, initiatives and results and the impact internal and external partners and C.H. Robinson

• Work with next-level manager and work force analysts to define staffing levels and work schedules.
  
  Monitor work hours to manage personnel and overtime costs

• Work closely with next-level leaders to drive effective change management and employee adoption of new tools, technology, processes and/or expectations

• Participate in recruitment, selection, promotion, and alignment of qualified and diverse talent

• Support the annual merit and equity programs for assigned teams to align compensation with performance results

• Encourage employee feedback through formal and informal channels.
  
  Work with next level manager to acknowledge and act on feedback to drive a trusting culture of open two-way communication, inclusivity, and continuous improvement

Business and Execution Management/Operations

• Optimize daily workflow to achieve quality and efficiency goals.
  
  Continuously monitor work and assess operational processes to identify opportunities for improvement

• Act as an escalation point for exceptions and problem resolution

• Communicate and ensure employee understanding of and compliance to policies, procedures, and SOPs (internal operational and customer)

• Ensure team’s understanding of available tools and systems to improve work processes and automation.
  
  Work with next-level leaders, operations leaders, and internal stakeholders to ensure effectiveness and/or efficiency of systems.
  
  Present suggestions for improvements to drive better performance

• Build and maintain effective relationships with internal stakeholders.
  
  Review service level metrics and keep internal partners apprised of operations results, initiatives, or changes.
  
  Remain current on business needs and changes and external partner expectations.
  
  Partner on problem resolution and work together on continuous improvement.
  
  Ensure operations team members are well-informed of business expectations and well-positioned to deliver

• Build, maintain and leverage internal relationships with operations peers that reinforces a culture of one team and enables the execution of high-quality service, ethical issue resolution, and process or service improvements.
  
  Share observations, feedback, and ideas to operations leadership

• Perform operational task work and/or fill in for peer group when needed

• Adhere to a high level of operational excellence with respect to timeliness and audit KPI's

• Prepare operational performance reports to provide insights to employees and next level leadership related to production, expense and quality of service.
  
  Take action to improve results where needed

Talent Management

• Guides the team in identifying upstream KPIs to adopt a more proactive, forward-looking approach to performance management

• Responsible for the annual workforce planning process, including forecasting resource needs, and partners with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent

• Manages annual merit and equity programs for assigned teams to align compensation with performance results

• Builds a deep understanding of the skills and abilities of team

• Commits to teams long-term personal and professional growth and takes accountability for seeing them grow and advance

• Encourages employee feedback through formal and informal channels.
  
  Acknowledges and acts on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement

• Manages and drives budget requirements by ensuring business goals are met with greatest efficiency

• Other duties or responsibilities as assigned according to the team and/or country specific requirements.
  
  

Qualifications

Required:

• High School Diploma or GED

• Minimum 1 year of leading and managing teams

• Bachelor's degree from an accredited college or university

• Site Specific: Minimum 3 years Global Forwarding operations experience

• Fluent in Spanish and English (written and verbal)

Preferred:

• Proven leadership experience in a supervisory role

• Strong background in customer service

• Demonstrated success collaborating on cross-functional projects and initiatives

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Skilled in building, managing, and nurturing team-oriented environments

• Promotes a collaborative, adaptable communication and teamwork style

• Excellent written and verbal communication skills, with the ability to engage both internal and external stakeholders

• Strong understanding of performance and financial metrics

• Effective decision-maker with proven problem-solving and conflict resolution abilities; adept at prioritizing daily responsibilities

• Embraces change and consistently applies a continuous improvement mindset

• Values a diverse and inclusive work environment

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety.

You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business.

As you achieve, we succeed.

We invest in your professional growth and development, and our benefits support your financial, family and personal goals.

Because we care about you, we offer the following competitive benefits:

• Private Medical Insurance

• Life Insurance

• Funeral Insurance

• Paid Time Off to Volunteer in Your Community

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer.

We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace.

We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities.

We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Required Skill Profession

Operaciones Y Administración De Empresas