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Supervisor de servicio al huésped (Capitán de Botones) Job Opening In Cartagena – Now Hiring Four Seasons Hotels and Resorts


Job description

About Four Seasons:

Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century.

Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites.

Connect to the lively social scene in four restaurants and lounges.

Entertain in two ballrooms.

Then unwind at the Spa, Fitness Centre and two rooftop pools.

With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

Acerca del Rol

Es responsable de coordinar y supervisar las actividades del equipo de botones, asegurando que los huéspedes reciban un servicio de primera clase desde su llegada hasta su salida.

Lo que harás

  • Asistir con tareas administrativas del departamento de experiencias de huéspedes, incluyendo el mantenimiento de inventarios y pedidos, seguimiento y comunicación de Qualtrics, y otras responsabilidades asignadas por los gerentes del área de habitaciones.

  • Coordinar la operación de los botones que harán la recepción de los huéspedes y se asegurarse de que el equipo brinde una bienvenida personalizada, cálida y profesional.

  • Supervisar el cumplimiento de los estándares establecidos para la prestación del servicio a nuestros huéspedes (Forbes, LQA & BenchmarkStandards).

  • Asegurarse de que el equipo de botones está perfectamente presentado y portando sus uniformes conforme al estándar.

  • Coordinar el manejo de los equipajes de nuestros huéspedes junto con el equipo de botones y garantizar que se entreguen en forma segura y puntual.

  • Resolver cualquier problema de equipajes de manera rápida y eficiente.

  • Requisitos:

    Experiencia de mínimo 6 meses liderando equipos de botones.

    Experiencia de mínimo 6 meses en cargos de servicio al huésped.

    Competencias: Proactividad, trabajo bajo presión, trabajo en equipo, autonomía, atención al detalle, comunicación asertiva.

    Nivel de inglés intermedio.


    Lo que ofrecemos: 

    Salario competitivo

    Excelente formación y oportunidades de desarrollo

    Alojamiento gratuito en otros hoteles y resorts de Four Seasons

    Servicio de lavandería gratuito para los uniformes de los empleados

    Alimentación para los empleados

    Horarios:

    Tiempo completo

    Required Skill Profession

    Supervisors Of Food Preparation And Serving Workers


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Four Seasons Hotels and Resorts adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Colombia laws and regulations

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