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Urgent! Supervisor de servicio al huésped (Capitán de Botones) Job Opening In Cartagena de Indias – Now Hiring Four Seasons Hotels and Resorts

Supervisor de servicio al huésped (Capitán de Botones)



Job description

About Four Seasons

Four Seasons is powered by our people.

We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other as we wish to be treated in return.

Our team members worldwide create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We believe that the best way to enable our people to deliver exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that will stay with you for a lifetime.

We believe life is richer when we truly connect with the people and the world around us.

About the location:

Located on Colombia’s Caribbean coast in the historic city of Cartagena, Four Seasons is revitalizing landmark buildings dating back to the 16th century.

Experience the authentic charm of the Getsemaní neighborhood, with 131 accommodations including 27 suites.

Enjoy four restaurants and lounges, entertain in two ballrooms, and unwind at the Spa, Fitness Centre, and two rooftop pools.

With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

Acerca del Rol

Es responsable de coordinar y supervisar las actividades del equipo de botones, asegurando que los huéspedes reciban un servicio de primera clase desde su llegada hasta su salida.

Lo que harás

  1. Asistir con tareas administrativas del departamento de experiencias de huéspedes, incluyendo el mantenimiento de inventarios y pedidos, seguimiento y comunicación de Qualtrics, y otras responsabilidades asignadas por los gerentes del área de habitaciones.

  2. Coordinar la operación de los botones que harán la recepción de los huéspedes y asegurarse de que el equipo brinde una bienvenida personalizada, cálida y profesional.

  3. Supervisar el cumplimiento de los estándares establecidos para la prestación del servicio a nuestros huéspedes (Forbes, LQA & Benchmark Standards).

  4. Asegurarse de que el equipo de botones esté perfectamente presentado y portando sus uniformes conforme al estándar.

  5. Coordinar el manejo de los equipajes de nuestros huéspedes junto con el equipo de botones y garantizar que se entreguen en forma segura y puntual.

  6. Resolver cualquier problema de equipajes de manera rápida y eficiente.

Requisitos

  • Experiencia mínima de 6 meses liderando equipos de botones.

  • Experiencia mínima de 6 meses en cargos de servicio al huésped.

  • Competencias: Proactividad, trabajo bajo presión, trabajo en equipo, autonomía, atención al detalle, comunicación asertiva.

  • Nivel de inglés intermedio.

Lo Que Ofrecemos

  • Salario competitivo
  • Excelente formación y oportunidades de desarrollo
  • Alojamiento gratuito en otros hoteles y resorts de Four Seasons
  • Servicio de lavandería gratuito para los uniformes de los empleados
  • Alimentación para los empleados

Horarios

Tiempo completo

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Required Skill Profession

Gestión Informática Y Gestión De Proyectos Informáticos



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