Supervisor de restaurante

About Four Seasons

Four Seasons is powered by our people.

We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect.

Our team creates exceptional experiences for guests, residents, and partners through a commitment to luxury and genuine care.

We believe that providing a world-class employee experience and company culture is key to delivering these outstanding guest experiences.

At Four Seasons, we value recognizing familiar faces, welcoming newcomers, and treating everyone with kindness.

Whether you work, stay, live, or discover with us, our purpose is to create lasting impressions by connecting genuinely with people and the world around us.

About the Location

Located on Colombia’s Caribbean coast in Cartagena, Four Seasons is revitalizing historic landmark buildings dating back to the 16th century.

Experience the charm of the Getsemaní neighborhood, with 131 accommodations including 27 suites.

Enjoy vibrant social scenes in four restaurants and lounges, entertain in two ballrooms, and relax at the Spa, Fitness Centre, and rooftop pools.

With timeless style and legendary service, we are shaping Cartagena’s new cultural hub.

About the Role

Lead one or multiple food and beverage service shifts for our guests and clients in an environment aligned with the establishment's concept.

Guide guests through the concept and products, aiming to meet their expectations and create epic experiences and a positive work environment.

What You Will Do

1. Manage service; food delivery, communication, timing, special requests, arrivals, and departures.
   
   
2. Recognize and anticipate the needs of guests, clients, and team members, resolving issues proactively.
   
   
3. Fully understand and train the team on Food and Beverage menus, ingredients, preparation methods, allergens, and timing, according to the establishment's concept.
   
   
4. Organize, assist, and implement training sessions conducted by FS.
   
   

Requirements

1. Student or professional in Hospitality, Tourism, or related fields (desirable).
   
   
2. Intermediate level of English.
   
   
3. Minimum of 2 years supervisory experience in high-quality hotels or restaurants.
   
   
4. Experience managing resources and staff.
   
   
5. Knowledge of service protocols, preferably in high-end etiquette standards.
   
   
6. Knowledge of kitchen ranges and passes—ability to control timing, claim pending dishes and drinks, and serve on time and properly.
   
   
7. Experience in preparing cocktails for peak demand periods.
   
   
8. Advanced knowledge of POS systems and management tools.
   
   
9. Inventory management and replenishment skills—ability to identify shortages and ensure product availability.
   
   

What We Offer

• Competitive salary
• Indefinite-term contract
• Excellent training and development opportunities
• Free accommodation at other Four Seasons hotels and resorts
• Free laundry service for employee uniforms
• Free meals for employees