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Supervisor Call Center Job Opening In Bogotá – Now Hiring Docplanner


Job description

Descripción del empleo

La misión del Supervisor call center es liderar, desarrollar y potenciar al equipo de verificadores encargados de validar y confirmar los datos de los nuevos clientes.

Este rol es clave para garantizar la integridad de la información y la seguridad de las operaciones, asegurando tanto el volumen de verificaciones exitosas como la precisión en la validación de datos para brindar confiabilidad al proceso comercial.

El Supervisor será responsable de construir estrategias operativas efectivas, impulsar la excelencia en la ejecución, y acompañar a su equipo en la realización del proceso de verificación, contacto inicial y seguimiento de casos especiales, garantizando resultados y eficiencia.

Además, deberá analizar el desempeño del equipo y del proceso para proponer mejoras operativas y asegurar la escalabilidad del modelo de verificación.

Funciones y responsabilidad:

  • Liderar, motivar y desarrollar el equipo de verificaciones, promoviendo un ambiente de alto rendimiento operativo.
  • Asegurar el cumplimiento de los KPIs del área: tasa de contactabilidad, precisión en verificaciones, volumen de NQLs procesados ​​y tiempo de respuesta.
  • Implementar estrategias tácticas para aumentar el flujo de NQLs en colaboración con los equipos generadores de leads.
  • Supervisar la correcta ejecución del proceso de verificación, validación de datos y seguimiento de casos especiales.
  • Promover el uso de paneles de control, CRM y sistemas de análisis para mejorar la toma de decisiones y el seguimiento operativo diario.
  • Identificar oportunidades de mejora del proceso de verificación, proponiendo soluciones concretas e implementables a corto plazo.
  • Impulsar un mindset de excelencia operativa y colaboración estrecha con el equipo que genera los leads.
  • Gestionar el cumplimiento diario de objetivos de verificación, implementando ajustes tácticos cuando sea necesario.
  • Realice sesiones de planeación 1-2 veces al mes para establecer metas y estrategias específicas de cumplimiento.
  • Mejorar continuamente el pitch y las técnicas de comunicación de los agentes para maximizar la efectividad de las verificaciones.
  • Requisitos

  • Experiencia mínima de 2 años liderando equipos operativos o de contacto telefónico.

    Conocimiento sólido de procesos de verificación, manejo de objeciones, técnicas de validación de datos y contactabilidad.
  • Habilidad para analizar datos operativos, proponer estrategias tácticas y ejecutar planes de mejora a corto plazo.
  • Capacidad para construir relaciones efectivas con diferentes stakeholders internos (equipos de ventas, generadores de leads, operaciones).
  • Experiencia comprobable en gestión de equipos con enfoque en cumplimiento diario de KPIs.
  • Orientación a resultados y capacidad para implementar ajustes operativos inmediatos.
  • Deseable experiencia con sistemas CRM y herramientas de gestión de contactos.
  • Deseable inglés intermedio.
  • Información adicional

  • Tipo de contrato a termino indefinido
  • Salario base más comisiones sujeta a resultados
  • Trabajo en modalidad híbrida.

  • Día de cumpleaños compensatorio
  • Bonos de alimentación People Pass
  • Medicina pre-pagada 
  • Required Skill Profession

    Supervisors Of Office And Administrative Support Workers


    • Job Details

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    Unlock Your Supervisor Call Potential: Insight & Career Growth Guide


    Real-time Supervisor Call Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Supervisor Call in Bogotá, Colombia, highlighting market share and opportunities for professionals in Supervisor Call roles.

    4919 Jobs in Colombia
    4919
    1592 Jobs in Bogotá
    1592
    Download Supervisor Call Jobs Trends in Bogotá and Colombia

    Are You Looking for Supervisor Call Center Job?

    Great news! is currently hiring and seeking a Supervisor Call Center to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Docplanner adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Colombia laws and regulations

    What Is the Average Salary Range for Supervisor Call Center Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Supervisor Call Center?

    Key qualifications for Supervisor Call Center typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Supervisor Call Center?

    To improve your chances of getting hired for Supervisor Call Center, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Supervisor Call Center Job Success

    Docplanner interview tips for Supervisor Call Center

    Here are some tips to help you prepare for and ace your Supervisor Call Center job interview:

    Before the Interview:

    Research: Learn about the Docplanner's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Supervisor Call Center interview at Docplanner, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Docplanner's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Supervisor Call Center Positions

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