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Urgent! Supervisor Bilingüe BPO Job Opening In Medellín – Now Hiring Solvo Global SAS

Supervisor Bilingüe BPO



Job description

El JR Operations Supervisor es responsable de gestionar, controlar y ejecutar procesos administrativos y funcionales dentro de la operación.

Su objetivo principal es fortalecer la relación comercial con el cliente a través del buen desempeño del equipo, asegurando la continuidad de la cuenta y la estabilidad de las posiciones bajo su supervisión.

Responsabilidades Principales:

  • Mantener comunicación abierta y constante con el cliente para fortalecer la relación comercial mediante una gestión efectiva del talento.

  • Participar en la selección del personal, asegurando el alineamiento con los valores de Solvo y del cliente.

  • Supervisar y controlar el desempeño del equipo para cumplir con los KPIs establecidos.

  • Revisar y documentar tareas en formato SOP para compartir con el cliente y prevenir rotación.

  • Reportar novedades del personal en los formatos establecidos (correo, Midasoft, etc.) para asegurar una facturación y pagos precisos.

  • Analizar datos e implementar mejoras en los procesos para generar valor tanto al cliente como al equipo.

  • Gestionar inquietudes y sugerencias del equipo respecto a áreas de soporte (nómina, contratación, TI, bienestar, etc.) para garantizar su bienestar y permanencia.

Habilidades y Calificaciones:

  • Experiencia de 6 meses a 1 año liderando, sea como Team Leader o como Supervisor.

  • Experiencia en client-facing.

Tipo de puesto: Tiempo completo

Experiencia:

  • Liderando equipos : 1 año (Obligatorio)

Idioma:

  • Ingles Avanzado (Obligatorio)


Required Skill Profession

Other General



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    Unlock Your Supervisor Bilingüe Potential: Insight & Career Growth Guide


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