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Urgent! Subgerente de Ama de Llaves Job Opening In Cartagena – Now Hiring Four Seasons Hotels and Resorts



Job description

About Four Seasons:

Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century.

Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites.

Connect to the lively social scene in four restaurants and lounges.

Entertain in two ballrooms.

Then unwind at the Spa, Fitness Centre and two rooftop pools.

With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

Acerca del rol

Supervisa la operación diaria del departamento de Ama de Llaves, asegurando la calidad en limpieza, preparación de habitaciones VIP e inspección de áreas.

Controla inventarios, apoya en la capacitación del personal, participa en juntas operativas y garantiza el cumplimiento de estándares y políticas de Four Seasons.

Lo que vas a hacer

  • Monitorear la operación diaria de las áreas asignadas al departamento de Ama de Llaves, así como supervisar a todos los colaboradores departamentales junto con el Director de Ama de Llaves.

  • Inspeccionar habitaciones de forma aleatoria, tanto ocupadas como desocupadas, asegurándose de que se estén limpiando e inspeccionando aquellas que tienen prioridad ese día, garantizando los estándares de Four Seasons.

  • Preparar habitaciones VIP de acuerdo con las necesidades de la operación, anticipándose con el tiempo necesario a estas llegadas.

  • Controlar que las rutinas de limpieza de cada sector del hotel se estén llevando a cabo, así como asegurarse de que se hagan los relevos necesarios.

  • Inspeccionar periódicamente y de forma aleatoria las áreas públicas y el cumplimiento de la rutina de los supervisores.

  • Inspeccionar aleatoriamente la lavandería y sus procesos.

  • Programar y dirigir la realización de inventarios de lencería, uniformes, etc.

  • Requisitos

  • Mínimo 3 años de experiencia como Supervisor de Ama de Llaves o 1 año como Subgerente o Gerente de Ama de Llaves.

  • Experiencia en el manejo y entrenamiento de grupos de personas.

  • Inglés intermedio.

  • Conocimiento y manejo de:

    Suite de Office

    Opera

    HotSOS

  • Conocimiento técnico y práctico de líquidos y químicos de limpieza.

  • Conocimiento en técnicas de limpieza de acuerdo con las superficies.


  • Lo que ofrecemos

  • Salario competitivo

  • Contrato a término indefinido

  • Excelente formación y oportunidades de desarrollo

  • Alojamiento gratuito en otros hoteles y resorts de Four Seasons

  • Servicio de lavandería gratuito para los uniformes de los empleados

  • Comidas gratuitas para los empleados

  • Horarios

    Tiempo completo, con disponibilidad para trabajar turnos rotativos.


    Required Skill Profession

    Supervisors Of Building And Grounds Cleaning And Maintenance Workers



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      Four Seasons Hotels and Resorts interview tips for Subgerente de Ama de Llaves

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