Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Student Advocate.
Colombia Jobs Expertini

Urgent! Student Advocate Job Opening In Bogotá – Now Hiring Platzi



Job description

About us

Platzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education.

Our mission is to make Latin America a technology superpower.

We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.

As an industry leader, our presence is highlighted by our massive and fanatic community, extensive press coverage and a daily stream of success stories from students.

We operate mostly remote, with key offices in Bogotá, Medellín and Mexico City.

Summary

At Platzi, the Student Success Team helps students reach their learning goals by providing support, resolving issues, and identifying opportunities to improve their experience.

We also share key insights with internal teams to enhance our platform and services.
As a Student Advocate, you will partner with Product, Marketing, Sales, and Education to deliver timely support and drive commercial outcomes in our B2C funnel.

You will guide students, surface needs, and recommend plans, upgrades, or add-ons that increase adoption and long-term value.

Requirements

Description

As a Student Advocate, you will help students via chat, email, and social.

You will respond quickly and resolve issues.

You will convert trials and leads into paid students, recommend the right plan or upgrade, and hit monthly targets.

You will onboard new subscribers so they stay active and keep their subscription, and you will reach out at key moments (trial ending, low activity, course completion) to drive renewals and useful upgrades.

You will keep clear CRM notes, update help articles, and report product issues and simple trends to Growth, Marketing, and Product.

You will run small message or offer tests, share what works, and improve results.

Success is measured by satisfaction, response time, conversion, renewal, and revenue per contact.

You will guide students, surface needs, and recommend plans, upgrades, or add-ons that increase adoption and long-term value, owning retention-focused conversations (renewals, win-backs, cross-sell/upsell) and working against targets such as activation rate, conversion, retention, and NPS

Qualifications

  • At least 1 year of professional experience, including 6+ months in a customer-facing role (support, sales, or community).

  • Demonstrated B2C commercial skills: consultative guidance, objection handling, closing, and basic pipeline hygiene—comfortable working with goals/quotas without requiring a senior seller profile.

  • B1+ English level (required); strong Spanish grammar and writing.

  • Familiarity with help desk software and remote support tools; basic CRM usage for lead notes, follow-ups, and simple reports.

  • Data-aware and process-oriented; able to read simple funnel metrics (trial → activated → paid) and act on insights.

  • Attention to detail, proactive in improving processes, and comfortable collaborating across teams.

  • Reliable internet connection and proficiency with G Suite, Zoom, Slack, Notion, and similar tools.

  • Full-time availability and flexibility.

  • Being a Platzi student!

Benefits

💻 Hardware

With Platzi's help, you will have 100% of the necessary work tools such as a laptop, smartphone, desk, ergonomic chair, monitor, and other accessories.

📗 Books

We provide you with all the books you need to grow professionally on Kindle, and we give you the Kindle too 😉.

🐣 Maternity/Paternity Leave

At Platzi, we believe in gender equity and the importance of parents in the upbringing and care of their children.

We make this a reality for new mothers and fathers through extended maternity and paternity leave.

💸 Option Pool

All members of the Platzi Team have the opportunity to own a part of Platzi and have company shares.

🌴 Vacation

You have 15 days of vacation per year regardless of the country you are in, starting from the moment you join the team.

💆‍♂️ Online Therapy

We care about your emotional health by covering the first four online therapy sessions with specialized companies.

🌐 Team Syncs

Although we are in different parts of the world, Platzi teams meet in person during the year to exchange ideas, build, and strengthen bonds.

🏖️ Villa Platzi

Every year, the entire team gathers somewhere in the world for a week to meet face-to-face, get to know each other, have interesting discussions, and plan ambitious projects.


Required Skill Profession

Other Educational Instruction And Library Occupations



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Student Advocate Potential: Insight & Career Growth Guide


  • Real-time Student Advocate Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Student Advocate in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 351 jobs in Colombia and 44 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Student Advocate roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Student Advocate Job?

    Great news! is currently hiring and seeking a Student Advocate to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Platzi adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Student Advocate Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Student Advocate?

    Key qualifications for Student Advocate typically include Other Educational Instruction And Library Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Student Advocate?

    To improve your chances of getting hired for Student Advocate, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Student Advocate Job Success
    Platzi interview tips for Student Advocate

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Platzi's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Student Advocate interview at Platzi, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Platzi's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Student Advocate Positions

    Setting up job alerts for Student Advocate is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!