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Sr. Trainer I - MED Job Opening In Bello – Now Hiring Convergys


Job description

Job Title: Sr. Trainer I - MED

Job Description:

The Trainer is responsible for delivering client-focused training to address new hire, product update, and recursive training requirements in support of client programs to ensure superior workforce preparation with best-in-class service and delivery.

This position requires attaining and maintaining certification in the Trainer Certification Program, providing mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.

  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.

  • Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities.

  • Accountable for achieving individual training performance metrics.

  • Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business needs (where required).

  • Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and side-by-side observations.

  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.

  • May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids.

  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.

  • Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis.

  • Participate and contribute to a continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

Location: COL Medellin - Fabricato - Cra.

50 #38a-185, Rincon Santos, Bello, Antioquia

Language Requirements:

Time Type: Full time

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Required Skill Profession

Formación & Coaching


  • Job Details

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Unlock Your Sr Trainer Potential: Insight & Career Growth Guide


Real-time Sr Trainer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Sr Trainer in Bello, Colombia, highlighting market share and opportunities for professionals in Sr Trainer roles.

7439 Jobs in Colombia
7439
3 Jobs in Bello
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Are You Looking for Sr. Trainer I MED Job?

Great news! is currently hiring and seeking a Sr. Trainer I MED to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Convergys adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Sr. Trainer I MED Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bello. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Convergys interview tips for Sr. Trainer I   MED

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Before the Interview:

Research: Learn about the Convergys's mission, values, products, and the specific job requirements and get further information about

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