Client Resolution (CR) provides industry-leading operational support to Visa’s clients around the world.
With our deep knowledge and expertise, we are a key internal partner to product, client success managers (CSM), sales and technology, by providing operational support and promoting new products and services.
This is a managing contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions.
This role will manage a team with responsibility for responding to client inquiries.
Primary Responsibilities:
Basic Qualifications
• 8 years of work experience with a bachelor’s degree or at least 6 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 2 years of work experience with a PhD
Preferred Qualifications
• 10-12 years of work experience with a bachelor’s degree or 6-8 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 4+ years of work experience with a PhD
• A minimum of 6 years of successful experience in progressive leadership roles with Client facing accountability in the Payments industry
• Demonstrated strategic ability to solve complex global cross-functional issues by exercising critical thinking and sound judgment
• Functional experience in bankcard operations, supporting highly complex clients and/or services
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
• Ability to manage assignments that are of diverse scope and complexity that require significant initiative and good judgment
• Demonstrated ability to strategically lead cross functional teams through high impact complex business issues that do not have precedent
• Working knowledge of payment systems including authorization & clearing systems, client connectivity, and settlement services
• In-depth knowledge of payments network and processing services
• In-depth knowledge of Client business drivers for their operations and processing businesses
• Excellent knowledge of key technical specialties supported
• Demonstrated success with clients through strategic and consultative approach leveraging analytical tools and processes
• Oversee the development of strategies and programs and action plans, aligning efforts of the Client Support organization with other key Visa stakeholders
• Establish and fosters relationships with Client and internal stakeholders at all levels of staff and senior management
• Skills in Excel for data analysis
• Power point for professional presentations
• Excellent verbal, written, presentation and interpersonal skills required
• Understanding basic accounting principles including cost allocation methods is a plus
Visa is an EEO Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.