Senior Instructional Designer
Neovance
Remote - US.
Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years.
Further advanced by its recently expanded non‑commercial specialty pharmacy, to support enhanced distribution of cold‑chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications.
Neovance delivers streamlined, outcomes‑driven patient support solutions that help clients achieve their goals of getting patients on and staying on therapy.
Neovance leverages 30+ years of experience and a proprietary CRM platform to drive patient access and optimize program performance.
Our core services include HUB, Patient Assistance Programs (PAP), and non‑commercial pharmacy.
We are seeking an experienced and versatile Senior Instructional Designer to lead and execute the learning and development strategy for our organization.
This high‑impact role requires designing, developing, and delivering innovative training programs that drive performance, improve customer experience, and ensure compliance in a regulated environment.
Key Responsibilities
Strategic Learning & Development Planning
- Conduct learning needs analyses to identify skill gaps, performance challenges, and compliance requirements across the customer service team.
- Translate organizational and operational goals into a learning strategy with actionable training initiatives.
- Build and own a comprehensive learning roadmap, incorporating onboarding, upskilling, soft skills, technical systems training, and continuous education programs.
Instructional Design & Program Development
- Design and develop effective, engaging, learner‑centered training content across modalities: instructor‑led training (ILT), virtual instructor‑led training (vILT), eLearning modules, job aids and toolkits.
- Leverage adult learning theory, human‑centered design, and the latest digital learning trends to maximize engagement and retention.
- Utilize the latest content creation platforms to author and manage content.
- Collaborate with SMEs and operational leaders to ensure content accuracy and relevance.
Facilitation & Training Delivery
- Deliver live, virtual, and hybrid training sessions with confidence, clarity, and professionalism.
- Lead onboarding programs, technical system training, and product/process updates.
- Adapt facilitation style based on learner needs, content complexity and delivery format.
Measurement, Feedback & Continuous Improvement
- Establish a strategy to evaluate training effectiveness: engagement, completion, knowledge retention, behavior change, performance impact.
- Use learner feedback, performance data and business results to refine content and improve future interactions.
- Continuously explore and implement innovative tools, modalities and methodologies to optimize learning impact.
Qualifications
- Bachelor’s degree in Instructional Design, Education, Organizational Development, or related field (or equivalent experience).
- 6–8 years of experience in instructional design and training, with a strong background in strategy, content development and facilitation.
- Proven ability to independently lead the end‑to‑end lifecycle of learning programs.
- Strong familiarity with LMS, authoring tools (Articulate Storyline, Rise) and digital content platforms.
- Exceptional written and verbal communication skills and ability to influence stakeholders at all levels.
- Demonstrated success in customer service training, preferably within a healthcare or highly regulated environment.
- Strong project management skills and ability to manage multiple priorities in a fast‑paced setting.
Benefits
All job offers will be based on a candidate’s location, skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Regular, full‑time, or part‑time employees working 30 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid time off (PTO), Flexible time off (FTO), and company bonus where applicable.
Please note that Neovance conducts all official hiring processes exclusively through verified channels.
We do not extend employment offers or confirm hiring decisions solely via email communication.
Be vigilant against fraudulent hiring messages.
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