Role Overview
Sr. AWS Developer – responsible for executing complex solution designs by leveraging AWS‑optimized architectures at enterprise scale, delivering solutions for contact centers using Amazon Connect.
Responsibilities
- Work closely with a Solution Architect to deliver successful contact center solutions.
- Provide technical advisory support during business process reviews, helping to identify customer requirements and processes.
- Provide technical details and solutions for functional User Stories.
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
- Hands‑on development of a solution design, leveraging best practices and programming principles.
- Lead a development team in distributing tasks and performing code reviews.
- Deliver technical end user training and documentation.
- Exercise independent judgment and take the lead technical role on enterprise level projects with minimal direction.
Required Skills
- Hands‑on programming experience (e.g., Python, Java, C#, .NET, Node.js).
- Experience building integrations across multiple systems, REST APIs.
- Knowledge of JSON format and related services.
- Strong troubleshooting and debugging skills.
- Experience with CloudFormation, Lambda integrations.
- Experience implementing CI/CD or Infrastructure as Code.
Nice to haves
- Experience with WFM, CRM, and contact center solutions.
- Experience with communications protocols and APIs such as WebRTC and SIP.
- Experience with Contact Flow implementation, Lex integration, and contact center routing.
- Advanced knowledge of AWS services and cloud architecture.
- Familiarity with Salesforce Service Cloud.
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.).
- AWS Cloud Practitioner Certification.
- AWS Developer Associate Certification or Professional.
- AWS Solution Architect Certification or Professional.
- Salesforce Certified Administrator.
- Salesforce Certified Platform Developer I.
Benefits
- Remote & In‑Person: whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash Family who work remotely.
- Travel: anticipated travel commitment of up to 25% for certain roles.
- Flexibility: we value good work not the hours in which you get it done.
- Collaboration: you have a voice here! We build a culture of trust and understanding.
- Celebrate Often: we take our work seriously, but we don’t take ourselves too seriously.
Location – flexible; remote or office within the United States, Canada (Alberta, British Columbia, Ontario), India, or Colombia.
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