This is a remote position.
Job Highlights:
- Contract type: Independent Contractor
- Schedule : Mon-Thurs 8am to 5:30pm EST. Friday 8:30am to 12:30pm EST
Client Overview
Join a thriving healthcare organization that’s making a real difference in communities across six states.
This established medical group operates 24-25 clinics and various healthcare subsidiaries, serving diverse populations with comprehensive medical, dental, and behavioral health services.
The organization has successfully transitioned to a fully remote work model while maintaining exceptional service standards, including impressive 22-23 second call answer rates.
You’ll be part of a stable, engaged team that values collaboration, maintains excellent retention rates, and fosters a fun, supportive work environment where team members help each other succeed every day.
Step into a meaningful role where you’ll be the vital first point of contact for patients seeking healthcare services across a multi-state network.
This position offers the perfect blend of healthcare impact and work-life balance, featuring a unique schedule with half-day Fridays and 100% remote flexibility.
You’ll use your bilingual skills to serve diverse communities while working with cutting-edge healthcare technology and being part of a close-knit team that’s maintained exceptional stability with virtually no turnover.
This is an opportunity to build a long-term career in healthcare while enjoying the benefits of remote work and a schedule that respects your personal time.
Responsibilities:
- Promote and practice the mission and values of the company.
- Consistently treat patients, clients, and colleagues with dignity, respect, and courtesy.
- Promptly and courteously answer phones and chats, providing warm transfers as needed.
- Complete new patient intake procedures in accordance with departmental protocols.
- Accurately schedule patient appointments per clinic guidelines.
- Verify and update insurance information and patient eligibility using tools such as Availity and portals.
- Perform computer-based tasks including data entry and use of Microsoft Outlook, Excel, Word, and Teams.
- Manage follow-up activities related to registration, scheduling, and authorization.
- Accurately process Notices of Eligibility, eFaxes, and referrals.
- Maintain adherence to weekly schedules and responsibilities.
- Participate in patient satisfaction initiatives aimed at improving survey scores.
- Uphold HIPAA standards and safeguard patient privacy.
- Attend 1:1 meetings with management, review call audits, and monitor performance.
- Perform additional duties as assigned.
Requirements
Education
- High School Diploma or GED required.
Experience
- Minimum of 3 years in healthcare or a related role preferred.
- Experience in customer service and scheduling is strongly desired.
Skills & Competencies
- Bilingual (Spanish and English) communication skills, both verbal and written.
- Ability to work independently and resolve problems effectively.
- Proficiency in Electronic Medical Records software (e.g., eClinicalWorks).
- Familiarity with Softphone Software (e.g., 3CX).
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent attention to detail, including proofreading skills.
- Knowledge of HIPAA regulations.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Knowledge of insurance processes preferred
- Must have two monitors to work.
Benefits
Independent Contractor Perks:
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Commissions and incentives.
- Steady Freelance Job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection.
They will handle their own benefits and taxes.
The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR_27847_JOB