Solutions Engineer

Job description

Overview

Join to apply for the Solutions Engineer role at F5 .

At F5, we strive to bring a better digital world to life.

Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.

We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people.

That means we obsess over how to make the lives of our customers, and their customers, better.

And it means we prioritize a diverse F5 community where each individual can thrive.

The Solutions Engineer (SE) is a sales and technical role, part of a sales team, working with F5 end-user customers and partners.

The high-level objective is, together with a Named Account Manager, to achieve the allocated sales target by selling F5’s solutions to a pre-defined number of end-user accounts.

Critical to the success is the SE’s ability to work with end-users and F5 channel partners to drive F5 solution sales, including demonstrations and Proof of Concept tests that enable successful implementation of F5 technologies at those accounts.

The SE primary responsibility is to develop and deliver the sales team’s technical strategy, ensuring that the best matching and business-effective F5 solutions are driven to customers.

The SE should always engage customers with a Consultative Sales approach, learning and understanding existing business and technical solutions to identify pain points, challenges, and the gains achieved by implementing a F5 solution.

You should discuss both technical and business benefits and establish a value relationship, becoming a trusted advisor to your customers.

Collaboration is key to success; you should work with your team’s F5 salesperson to drive the sales process, identify the Technical Decision Maker (TDM), and obtain technical validation, support, and sponsorship from the TDM.

As we sell through our channel partners, proposed solutions should be defined with close participation from the partner sales team to build business value propositions addressing real customer needs.

In terms of knowledge, the SE should have solid technical skills on F5 key solutions’ use-cases and the broader ecosystem.

While the SE should balance requests across the whole set of F5 solutions, we expect deep expertise in a reduced set of use-cases (Prime Solution), becoming the regional expert for chosen use-cases and supporting other SEs with guidance from other experts.

Strong technical skills are a prerequisite and should be continuously improved as F5 provides training and certification opportunities.

Primary responsibilities:

• Understand customer needs and objectives, and design a technical solution to solve business problems or enable new services
• Act as a trusted advisor by providing technical expertise through sales presentations, solution designs, demonstrations, and Proof of Concept tests
• Design differentiating solutions and articulate business value of F5 solutions
• Provide solution designs and suggest technical configurations
• Develop and maintain a high level of technical knowledge of F5, the relevant industry, and sales aptitude
• Participate in the development and support of content for customers and partners (presentations, use cases, etc.)
• Foster a collaborative, team-based environment, sharing best practices and building positive relationships
• Maintain knowledge of the competitive landscape and share knowledge
• Actively utilize SE tools: Salesforce.com, SharePoint, email groups, and other SE Readiness programs
• Understand and effectively utilize F5 organizational resources
• Negotiate effectively and resolve conflicts
• Uphold F5’s Business Code of Ethics and promptly report violations; maintain compliance with company policies

Customer sales activities include:

• Proactively develop relationships with technical teams in accounts, complementing the efforts of the account manager
• Articulate the F5 Sales Strategy, Messaging, and Positioning of F5 solutions and their value proposition
• Identify, qualify, and drive opportunities from a technical perspective
• Assess viability of opportunities and map out organizational structures
• Deliver sales pitches and whiteboards at technical and CxO levels

Post-sales activities include:

• Understand and follow F5’s support case critical issue process
• Partner with F5 Technical Support to guide customers and partners in resolving cases
• Maintain a “Customer Obsession” mentality and attitude

Knowledge, Skills and Abilities :

• Excellent written and oral communication skills in native language and English
• Excellent presentation skills
• Proficient knowledge in industry and F5 Networks-targeted technologies (Security, Cloud)
• Proficient knowledge in Network & Multi-Cloud Design
• Experience with Networking technologies (switching & routing), SNMP, and syslog
• Experience with Identity Management and Federation technologies (AD, Radius, TACACS+, LDAP, SAML, OAuth)
• Experience with Network Security (Firewall, IDS/IPS, Access Control)
• Experience with Application Security (WAF)
• Experience with DNS, HTTP, SSL & TLS, TCP/IP
• Knowledge of configuration and troubleshooting of servers
• Network and Server Virtualization Technologies
• Active Directory & Domain Design
• Programming/scripting languages such as Python, TCL, Java, Perl, C/C++, etc.
  
  
• Automation and Orchestration tools such as Chef, Ansible, Puppet, Terraform, etc.
  
  
• Experience with AWS, Azure & Google Cloud Platforms

Qualifications :

• 8+ years related industry experience
• 5+ years pre-sales experience, working with channel partners
• BS/BA or equivalent work experience

The job description is intended as a general representation of responsibilities and requirements.

It may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

F5 provides equal employment opportunities to all employees and applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status, genetic information, or any other protected status.

F5 offers reasonable accommodations for candidates.

To request accommodations, contact

Required Skill Profession

Ciencia, Investigación Y Enseñanza