Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Solution & Support Engineer.
Colombia Jobs Expertini

Urgent! Solution & Support Engineer Job Opening In Bogotá – Now Hiring NielsenIQ

Solution & Support Engineer



Job description

Overview

Our NielsenIQ Technology teams are working on deploying “Yieldigo” - a SaaS based solution for price optimization.

The role is based in Bogota, Colombia.

Responsibilities

  • Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
  • Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
  • Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
  • Monitoring & validating data automated processes
  • Document knowledge and help educate colleagues and teammates on technical cases
  • Keep current with product knowledge and latest features and functionality

Qualifications

  • Experience providing technical support or being part of implementation team
  • Good level of written and spoken English – must have!
  • Great written and verbal client communication skills
  • Strong troubleshooting and problem-solving skills while being highly detail oriented
  • Strong customer service orientation
  • Strong SQL background- must have!
  • Willingness to work outside of business hours from time to time
  • Team spirit, self-motivation and a positive attitude
  • Bachelor's degree in information systems, computer science, industrial engineering or equivalent
  • The ability to work with multiple interfaces and tasks in a dynamic environment
  • Experience with supporting an analytic product in a SAAS environment

Nice to have

  • Business orientation specifically in Retailer domain
  • Knowledge in Linux systems, utilities, and scripting
  • Development skills
  • Knowledge of ETL processes

Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve.

We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.

#J-18808-Ljbffr


Required Skill Profession

Instalación Mantenimiento Reparación



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Solution Support Potential: Insight & Career Growth Guide


  • Real-time Solution Support Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Solution Support in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9592 jobs in Colombia and 649 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Solution Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Solution & Support Engineer Job?

    Great news! is currently hiring and seeking a Solution & Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NielsenIQ adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Solution & Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Solution & Support Engineer?

    Key qualifications for Solution & Support Engineer typically include Instalación Mantenimiento Reparación and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Solution & Support Engineer?

    To improve your chances of getting hired for Solution & Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Solution & Support Engineer Job Success
    NielsenIQ interview tips for Solution & Support Engineer

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the NielsenIQ's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Solution & Support Engineer interview at NielsenIQ, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NielsenIQ's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Solution & Support Engineer Positions

    Setting up job alerts for Solution & Support Engineer is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!