• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

Solution Architect - Call Center & Serverless Solutions, Colombia Job Opening In Colombia, Colombia – Now Hiring CI&T Software S.A.


Job description

Solution Architect - Call Center & Serverless Solutions, Colombia

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 7,400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history.

Artificial Intelligence is our reality.

We're looking for an IT Solutions Architect with very specific skills for a strategic position at one of our major mortgage clients in the US.

This person must have solid experience developing call center systems and real-time call routing.

This person will contribute as a specialist, understanding what we already have and structuring the design of a new and more robust solution.

Fluency in English is also required to interact with American people all the time.

Responsibilities

  • Design and architect end-to-end call center solutions with emphasis on call routing strategies and optimization.

  • Develop hands-on technical solutions using AWS serverless technologies (Lambda, API Gateway, Step Functions, EventBridge, etc.).

  • Create scalable, resilient, and cost-effective architectures for contact center operations.

  • Implement intelligent call routing logic based on business rules, customer data, and real-time conditions.

  • Integrate call center platforms with CRM systems, databases, and third-party APIs.
  • Define technical standards, best practices, and architectural patterns for call center implementations.

  • Collaborate with cross-functional teams including developers, business analysts, and stakeholders.

  • Lead technical discussions and provide guidance to development teams.

  • Create detailed technical documentation, architecture diagrams, and implementation guides.

  • Conduct proofs of concepts and technical evaluations of call center technologies.

  • Ensure solutions meet security, compliance, and performance requirements.

  • Provide technical support and troubleshooting for complex architectural issues.

  • Apply cloud cost optimization principles to call center infrastructure.

Requirements

  • Solid experience in solution architecture or senior development roles.

  • Proven hands-on experience developing call center solutions.

  • Strong expertise in call routing strategies, IVR flows, and contact center workflows.

  • Extensive experience with AWS serverless services (Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB).

  • Excellent English communication skills (reading, writing, and speaking).

  • Strong understanding of telecommunications protocols and standards (SIP, RTP, etc.).

  • Experience with RESTful API design and implementation.

  • Knowledge of event-driven architectures and microservices patterns.

  • Proficiency in at least one programming language (Python, Node.js, Java, or similar).

  • Experience with Infrastructure as Code (CloudFormation, Terraform, or CDK).

  • Strong problem-solving and analytical skills.

  • Ability to translate business requirements into technical solutions.

  • Experience working in agile development environments.

Nice to have

  • AWS Connect hands-on experience is a strong plus.

  • AWS certifications (Solutions Architect Professional, Advanced Networking, or similar).

  • Experience with other contact center platforms (Genesys, Five9, Twilio, etc.).

  • Knowledge of AI/ML services for speech recognition, natural language processing, or sentiment analysis.

  • Experience with real-time analytics and reporting for call centers.

  • Familiarity with compliance standards (PCI-DSS, HIPAA, GDPR) in contact center context.

  • Experience with WebRTC and voice over IP technologies.

  • Experience working with international clients.

  • Knowledge of FinOps and cloud cost optimization practices.

  • Experience with monitoring and observability tools (CloudWatch, X-Ray, etc.).

If you like it, just apply and good luck!

Our benefits include:

  • Maternity and Parental leaves
  • Mobile services subsidy
  • Sick pay-Life insurance
  • CI&T University
  • Colombian Holidays
  • Paid Vacations
  • And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment.

We encourage applications from diverse and underrepresented groups to our job positions.

#J-18808-Ljbffr

Required Skill Profession

Arquitectura Y Diseño De Software


  • Job Details

Related Jobs

Ciandt hiring [Job-25132] Solution Architect - Call Center & Serverless Solutions, Colombia Job in WorkFromHome, RAP (Especial) Central, Colombia
Ciandt
WorkFromHome, RAP (Especial) Central, Colombia
Ciandt hiring [Job-25132] Solution Architect - Call Center & Serverless Solutions, Colombia Job in WorkFromHome, RAP (Especial) Central, Colombia
Ciandt
WorkFromHome, RAP (Especial) Central, Colombia
Ciandt hiring [Job-25132] Solution Architect - Call Center & Serverless Solutions, Colombia Job in WorkFromHome, Norte de Santander, Colombia
Ciandt
WorkFromHome, Norte de Santander, Colombia

Unlock Your Solution Architect Potential: Insight & Career Growth Guide


Real-time Solution Architect Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Solution Architect in Colombia, Colombia, highlighting market share and opportunities for professionals in Solution Architect roles.

4695 Jobs in Colombia
4695
123 Jobs in Colombia
123
Download Solution Architect Jobs Trends in Colombia and Colombia

Are You Looking for Solution Architect Call Center & Serverless Solutions, Colombia Job?

Great news! is currently hiring and seeking a Solution Architect Call Center & Serverless Solutions, Colombia to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CI&T Software S.A. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Solution Architect Call Center & Serverless Solutions, Colombia Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Solution Architect Call Center & Serverless Solutions, Colombia?

Key qualifications for Solution Architect Call Center & Serverless Solutions, Colombia typically include Arquitectura Y Diseño De Software and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Solution Architect Call Center & Serverless Solutions, Colombia?

To improve your chances of getting hired for Solution Architect Call Center & Serverless Solutions, Colombia, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Solution Architect Call Center & Serverless Solutions, Colombia Job Success

CI&T Software S.A. interview tips for Solution Architect   Call Center & Serverless Solutions, Colombia

Here are some tips to help you prepare for and ace your Solution Architect Call Center & Serverless Solutions, Colombia job interview:

Before the Interview:

Research: Learn about the CI&T Software S.A.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Solution Architect Call Center & Serverless Solutions, Colombia interview at CI&T Software S.A., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CI&T Software S.A.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Solution Architect Call Center & Serverless Solutions, Colombia Positions

Setting up job alerts for Solution Architect Call Center & Serverless Solutions, Colombia is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!