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Urgent! Software Support Engineer Job Opening In Medellín – Now Hiring Ottomatik

Software Support Engineer



Job description

Hi there We are South and our client is looking for a Software Support Engineer
Note To Applicants

  • Eligibility: This position is open to candidates residing in Latin America.

  • Application Language: Please submit your CV in English.

    Applications submitted in other languages will not be considered.

  • Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form.

    While this is optional, candidates who provide a video presentation will be given priority.

About The Role
We are looking for a Software Support Engineer to support a Microsoft 365 add-in used across the full M365 suite.

The role is focused on helping power users and administrators with technical support, configuration, and troubleshooting.

Key Responsibilities

  • Provide first-class technical support for end users of our browser extension and other solutions.

  • Troubleshoot issues related to user access, functionality, deployment, and content creation.

  • Communicate effectively with both technical and non-technical customers ensuring clear explanation of issues and resolution steps.

  • Support power users with configuration and content management tasks.

  • Support admins with deployment, configuration, and troubleshooting tasks.

  • Collaborate with internal teams to escalate complex issues and report bugs as needed.

  • Help maintain documentation of known issues, procedures, and best practices for customer-facing support.

  • Create, maintain, and update comprehensive documentation and help content for the support site aimed at improving user self-service experience.

Soft Skills
Required Skills & Experience:

  • Exceptional customer service skills over email and on live screenshare calls; able to engage positively with both technical and nontechnical users to make answers seem simple.

  • Empathy for customers who are frustrated by a problem, even if they caused it.

  • The ability to coach someone to succeed rather than just provide an answer.

  • Strong troubleshooting aptitude with focus on asking and observing before answering.

  • Instinct for creating effective helpful, engaging, customer-facing videos, articles, and tutorials for our support site.

  • Ability to work autonomously in a remote setting within defined core hours (8 AM – 4 PM ET).

  • Willing and able to overlap duties with others in the product team to solve problems and keep forward progress moving.

Deployment & Administration Expertise

  • Proficient with Microsoft Intune and / or Group Policy Objects (GPO) for browser management and configuration.

  • Familiar with managing Dynamics 365 managed solutions – installation, updates, troubleshooting.

  • Experience administering SharePoint App Catalog for deploying custom spfx addins.

  • Experience deploying Teams apps through the Teams admin center.

Other Technical Skills

  • Strong knowledge of the browser dev tools within Edge and Chrome to examine HTML, CSS, console errors, performance, cookies, and local storage.

  • Help write CSS or jQuery selectors to find specific elements on a given web page.

  • Develop clear, effective prompts used in AI or chat-based support systems to enhance automated assistance capabilities (prompt engineering).

Microsoft 365 Platform Experience

  • Proficient in core Microsoft 365 apps such as SharePoint Online, Dynamics, Copilot, Outlook, OneDrive, Teams, etc.

  • Familiarity with managing work items in Microsoft DevOps.

Schedule:
Mon-Fri 8am to 4pm EST

Salary: $2,000 USD/Month
If this opportunity sounds good to you,
send us your resume


Required Skill Profession

Other General



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    Unlock Your Software Support Potential: Insight & Career Growth Guide


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