• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

Software Engineer (Technical Support) Job Opening In WorkFromHome – Now Hiring GPC


Job description

GPC is currently seeking a Technical Support Level 2for a US-based client.

This position will be working from 8:00 am to 4:00 pm Colombia timeand applicable for Colombia-based candidates only.

Job Description

Key Responsibilities

  • Respond to customer inquiries, providing timely and professional service through chat, online meetings, and screen sharing
  • Troubleshoot complex technical issues related to the platform, integrations, and customer environments, independently and with engineering collaboration
  • Guide customers through successful platform implementations, ensuring seamless integration with existing systems
  • Analyze and resolve API-related issues, leveraging tools such as Postman to test and optimize integrations
  • Document issues, resolutions, and best practices for both customers and internal teams
  • Identify recurring patterns and recommend improvements to processes, tools, and support resources
  • Maintain proficiency with cloud platforms, Windows and Mac environments, and relevant logging or monitoring tools
  • Contribute to help center resources, internal documentation, and technical tutorials

Qualifications

  • 6+ years in technical support, solutions engineering, or a related customer-facing technical role
  • Strong knowledge of API integrations, debugging workflows, and Postman or similar tools
  • Native-level Spanish skills with exceptional written and spoken English
  • Technical troubleshooting skills in cloud and local environments
  • Ability to translate technical documentation into customer-friendly explanations
  • Strong problem-solving instincts, active listening skills, and empathy in customer interactions
  • Experience supporting SaaS products in a B2B or enterprise environment
  • Highly organized, proactive, and comfortable managing multiple priorities
  • Experience contributing to documentation and process improvement initiatives

Preferred/Bonus Skills

  • Experience with logging and monitoring tools
  • Familiarity with agile product environments
  • Previous experience in fast-paced SaaS or middleware companies

#J-18808-Ljbffr

Required Skill Profession

Arquitectura Y Diseño De Software


  • Job Details

Related Jobs

GPC Philippines Corporation hiring Software Engineer (Technical Support) Job in Bogotá, Bogota, Colombia
GPC Philippines Corporation
Bogotá, Bogota, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Atlántico, Colombia
GPC
WorkFromHome, Atlántico, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Antioquia, Colombia
GPC
WorkFromHome, Antioquia, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Atlántico, Colombia
GPC
WorkFromHome, Atlántico, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Antioquia, Colombia
GPC
WorkFromHome, Antioquia, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, RAP (Especial) Central, Colombia
GPC
WorkFromHome, RAP (Especial) Central, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Tocancipá, Colombia
GPC
WorkFromHome, Tocancipá, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Cundinamarca, Colombia
GPC
WorkFromHome, Cundinamarca, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Bolívar, Colombia
GPC
WorkFromHome, Bolívar, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Santander, Colombia
GPC
WorkFromHome, Santander, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Quindío, Colombia
GPC
WorkFromHome, Quindío, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Antioquia, Colombia
GPC
WorkFromHome, Antioquia, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Antioquia, Colombia
GPC
WorkFromHome, Antioquia, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, RAP Eje Cafetero, Colombia
GPC
WorkFromHome, RAP Eje Cafetero, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Antioquia, Colombia
GPC
WorkFromHome, Antioquia, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, RAP (Especial) Central, Colombia
GPC
WorkFromHome, RAP (Especial) Central, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Valle del Cauca, Colombia
GPC
WorkFromHome, Valle del Cauca, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Mosquera, Colombia
GPC
WorkFromHome, Mosquera, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Antioquia, Colombia
GPC
WorkFromHome, Antioquia, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Boyacá, Colombia
GPC
WorkFromHome, Boyacá, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Bolívar, Colombia
GPC
WorkFromHome, Bolívar, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Boyacá, Colombia
GPC
WorkFromHome, Boyacá, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Cauca, Colombia
GPC
WorkFromHome, Cauca, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Cesar, Colombia
GPC
WorkFromHome, Cesar, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Meta, Colombia
GPC
WorkFromHome, Meta, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Antioquia, Colombia
GPC
WorkFromHome, Antioquia, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, RAP (Especial) Central, Colombia
GPC
WorkFromHome, RAP (Especial) Central, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Valle del Cauca, Colombia
GPC
WorkFromHome, Valle del Cauca, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Nariño, Colombia
GPC
WorkFromHome, Nariño, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, RAP (Especial) Central, Colombia
GPC
WorkFromHome, RAP (Especial) Central, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Valle del Cauca, Colombia
GPC
WorkFromHome, Valle del Cauca, Colombia
GPC hiring Software Engineer (Technical Support) Job in WorkFromHome, Antioquia, Colombia
GPC
WorkFromHome, Antioquia, Colombia

Unlock Your Software Engineer Potential: Insight & Career Growth Guide


Real-time Software Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Software Engineer in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Software Engineer roles.

60971 Jobs in Colombia
60971
54786 Jobs in Workfromhome
54786
Download Software Engineer Jobs Trends in Workfromhome and Colombia

Are You Looking for Software Engineer (Technical Support) Job?

Great news! is currently hiring and seeking a Software Engineer (Technical Support) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GPC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Software Engineer (Technical Support) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Software Engineer (Technical Support)?

Key qualifications for Software Engineer (Technical Support) typically include Arquitectura Y Diseño De Software and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Software Engineer (Technical Support)?

To improve your chances of getting hired for Software Engineer (Technical Support), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Software Engineer (Technical Support) Job Success

GPC interview tips for Software Engineer (Technical Support)

Here are some tips to help you prepare for and ace your Software Engineer (Technical Support) job interview:

Before the Interview:

Research: Learn about the GPC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Software Engineer (Technical Support) interview at GPC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GPC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Software Engineer (Technical Support) Positions

Setting up job alerts for Software Engineer (Technical Support) is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!