Purpose
Contributes to the overall success of ScotiaTech GTA team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.
Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Delivering effective and efficient technical support to a portfolio of instances with minimal supervision.
- Taking ownership, managing, resolving, coordinating, and documenting assigned system enhancements and fixes by applying financial and technological knowledge to the design of methodologies, models and/or systems.
- Forming estimates and suggesting solutions to system enhancements and fixes with very little assistance.
- Effectively research and analyze business requirements and translate them into quality systems requirement specifications (External Design Documents)
- Formulate and define systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
- Participating in walkthroughs of applications during various stages of the project or application lifecycle
- Providing solutions and suggestions to the business from a holistic point of view and assist in the defining of detailed requirements.
- Provide assistance and advice to developers to meet objectives.
- Learning and understanding interfaces with current Bank systems
- Actively participating in the systems implementation process and have a thorough understanding of the change management process.
- Continually acquiring and enhancing knowledge of wealth business strategies, policies, risk management methodologies and practices, product offerings, financial markets, and financial instruments
- Competent to work at the highest technical level of systems analysis while considering the business implications of the application of technology to the current and future Wealth Management environment.
- Single point of contact for Business to approach for administrative JIRA related issues, example: access, report of open issues etc.
- Review JIRA ticketing intake system and update email notifications (for updates and new tickets) and make sure that new tickets get assigned to a resource and existing ones are actioned on.
- Review incoming tickets, checking their statuses, and make sure that correct values are used by Business for System which impacts the Time Entry code.
- Review and assign work items in partnership with Project Leads
- Tracking work assignments, status & reporting
- Understand how the Bank's risk appetite and risk culture should be incorporate into in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML and ATF sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
Education
- Has a clear understanding of current IT practises and systems development techniques (Waterfall, Agile, etc.), including system specifications and testing methodologies.
- Some experience and understanding of the release change management process (DEV -IST/QA- UAT -PROD)
- Good working knowledge of Microsoft suite of products (Word, Excel, PowerPoint, Project)
- Working knowledge of databases such as SQL Server and able to create and run queries on their own.
- Advanced Experience with is a requirement.
- University or college degree in a related discipline (Computer Science, Information Technology, Business Technology) or equivalent work experience.
- Bilingual English/Spanish language skills (B1+ English level)
Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence.
LI-Hybrid
COLGBS