Software Engineer

UnifyCX is growing and looking for a Software Engineer to join our motivated and ambitious team in Colombia.

What Will You Do?

As a Software Engineer you will be responsible for designing, developing, and implementing software solutions that meet the needs of our growing business.

Key Responsibilities:

• Design, develop, and maintain software applications using
• Work within an Agile development team to estimate, implement, deploy sprint tasks created to implement the next generation of our core software product.
  
  
• Consume RESTful APIs and integrate third-party services to enhance application functionality.
  
  
• Utilize AWS cloud services for application deployment and management, specifically Elastic Containers (ECS), Lambdas, API Gateways, and Code Pipelines.
  
  
• Conduct code reviews to ensure code quality and adherence to best practices.
  
  
• Troubleshoot and resolve software defects in a timely manner.
  
  

Who are you?

The ideal candidate will have a strong background in frontend software development as well as experience with cloud technologies.

Required Experience & Skills:

• Proven experience as a Software Engineer with a focus on frontend javascript development.
  
  
• Proficiency in programming languages such as React, , Node, and C#
• Experience with cloud platforms, particularly AWS.
  
  
• Knowledge of RESTful API design and implementation.
  
  
• Excellent problem-solving skills and ability to work independently or as part of a team.
  
  
• Strong communication skills to effectively collaborate with team members both in Colombia and in the US.
  
  
• Ability to speak, read and write in English fluently.
  
  

Who We Are:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences.

We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA.

Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.