Urgent! SMM Specialist with Customer Service Job Opening In Colombia, Colombia – Now Hiring Technical Support Team
We are currently looking for an
SMM Specialist with Customer Service
for our New York Water Sports project.
The ideal candidate should be experienced in managing Social Media accounts as well as organized, detail-oriented, highly motivated and possess excellent communication skills in order to provide exceptional Customer Service..
The skills we are looking for:
(Fluency in other languages is a plus)
- Your own computer and access to the internet.
- Proven experience in SMM (Instagram, Facebook and LinkedIn), preferably with the USA clients.
- Experience with analytics and reporting
- Knowledge of paid social media advertising.
- Excellent communication and interpersonal skills: clear and concise verbal and written communication to effectively interact with customers.
- Active listening: Paying close attention to customer needs and concerns.
- Problem-solving abilities: Analyzing situations, identifying root causes, and finding solutions.
- Customer service orientation: Genuine desire to help customers and provide positive experiences.
- Adaptability: Handling diverse customer inquiries and situations with flexibility.
- Computer skills (CRM, Microsoft Teams, Excel, working with files in different formats).
- Highly organized, with strong attention to detail and the ability to manage multiple tasks simultaneously.
Schedule:
Monday – Friday, full-time, between 12pm and 8pm (
according to New York time
)
What We Offer:
What would be your responsibilities:
Managing Social media accounts:
Developing engaging content (text, images, videos) and planning its distribution across platforms according to a content calendar.
- Community Engagement:
Responding to comments, messages, and mentions, and actively fostering interaction with followers to build a strong online community.
- Social Media Strategy Development:
Creating and implementing social media plans that align with overall marketing goals, including identifying target audiences and platform selection.
- Performance Analysis and Reporting:
Tracking key metrics (engagement, reach, traffic) using analytics tools, and providing reports to stakeholders on social media performance.
- Campaign Management:
Planning, executing, and monitoring social media advertising campaigns and promotional activities to achieve specific marketing objectives.
Providing Customer Service
Addressing questions about products, services, billing, and account details.
- Resolving customer issues:
Identifying problems, troubleshooting, and finding solutions to customer concerns.
- Managing customer complaints:
Handling complaints professionally, de-escalating situations, and finding appropriate resolutions.
- Providing product information:
Explaining features, benefits, and specifications of products or services.
- Processing customer orders:
Taking orders, verifying information, and ensuring accurate processing
- Maintaining customer records:
Updating customer information and tracking interactions within the CRM system
- Following up with customers:
Ensuring timely resolution of issues and checking customer satisfaction
Looking forward to hearing from you
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Unlock Your SMM Specialist Potential: Insight & Career Growth Guide
Real-time SMM Specialist Jobs Trends in Colombia, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for SMM Specialist in Colombia, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 20721 jobs in Colombia and 594 jobs in Colombia. This comprehensive analysis highlights market share and opportunities for professionals in SMM Specialist roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Technical Support Team is currently hiring and seeking a SMM Specialist with Customer Service to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Technical Support Team adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a SMM Specialist with Customer Service Jobs Colombia varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for SMM Specialist with Customer Service typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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