SMB Client Partner

Job description

Overview

Join to apply for the SMB Client Partner role at Toptal .

About Toptal: Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand.

With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We move fast, encourage innovation, and break the mold.

Job Summary: As a Client Partner for SMB, you will lead a portfolio of Toptal’s top SMB clients, serving as a strategic advisor and growth partner.

This is a proactive, consultative role—not reactive or transactional.

You’ll think creatively, uncover complex client needs, and deliver customized, high-impact solutions that drive measurable client success and fuel Toptal’s revenue growth.

You’ll leverage consulting services and fully managed, end-to-end solutions to help organizations achieve their business goals.

You will diagnose client challenges and shape opportunities across functions, collaborating with Sales, Talent Operations, Delivery, Legal, and Finance to execute account strategies and provide an exceptional, white-glove client experience throughout the lifecycle.

This is a senior-level Account Manager role for an individual who excels at solving complex problems, building long-term relationships, and driving mutually beneficial growth through strategic planning, proactive engagement, and consultative support.

This is a remote position.

We do not offer visa sponsorship or assistance.

Resumes and communication must be submitted in English.

Responsibilities

• Own and drive the growth, retention, and success strategy for a portfolio of high-value SMB accounts, serving as the primary point of contact and trusted advisor.
  
  
• Develop and execute comprehensive, insight-driven quarterly account plans that align client objectives with Toptal’s capabilities, positioning our offerings as critical to their success.
  
  
• Lead strategic, solution-oriented conversations with clients in partnership with Industry & Category General Managers, Practice Leaders, and Delivery teams.
  
  
• Identify client needs and design tailored service offerings—ranging from individual consulting engagements to fully managed, end-to-end offerings—that deliver measurable outcomes.
  
  
• Craft and deliver custom, results-driven campaigns that elevate client engagement and move account strategies forward.
  
  
• Serve as a trusted escalation point, managing complex issues and resolving disputes with empathy, urgency, and a client-first mindset.
  
  
• Partner cross-functionally to uncover new areas for expansion, surfacing opportunities and shaping proposals that drive long-term account growth.
  
  
• Collaborate with the SMB team to align on account expansion efforts and scale best practices across the broader book of business.
  
  
• Ensure data integrity and pipeline accuracy through Salesforce (SFDC) management, including opportunity tracking, contact updates, and task execution.
  
  
• Maintain a pulse on client needs, industry trends, and evolving talent market dynamics to inform consultative conversations and reinforce Toptal’s position as a strategic partner.
  
  
• Act as a mentor and thought leader within the Client Services team, supporting junior team members and contributing to the SMB strategy evolution.
  
  

Onboarding and Initial Expectations

• In the first week, onboard and integrate into Toptal; meet colleagues in Customer, Talent, and Operational teams.
  
  
• In the first month, complete personalized sales training, start vertical-specific training, and engage in client calls to understand partners and growth opportunities.
  
  
• In the first three months, complete introductory client calls, establish or update account plans, become a trusted advisor, and manage activities from staffing projects to delivery oversight.
  
  
• In the first six months, broaden your buyer map, introduce new capabilities, and provide guidance on long-term objectives.
  
  
• In the first year, grow your network of senior client executives, mentor new team members, and expand pipeline and regional growth.
  
  

Qualifications and Job Requirements

• Bachelor’s degree required.
  
  
• 5–7+ years of experience in account management, client success, or strategic consulting in technology, staffing, or professional services.
  
  
• Strong commercial acumen with a client-first mindset and a track record of delivering meaningful business outcomes and growth.
  
  
• Strategic thinker with a proven ability to identify client needs and craft innovative solutions.
  
  
• Experience driving revenue expansion, strengthening relationships, and improving retention through long-term account strategies.
  
  
• Ability to build and execute account plans aligning client priorities with company objectives.
  
  
• Proactive in risk identification and mitigation; focus on churn signals and strategic interventions.
  
  
• Excellent communication, storytelling, and presentation skills with the ability to influence stakeholders.
  
  
• Collaborative and cross-functional; experience working with Sales, Delivery, Product, and Marketing teams.
  
  
• Proficient in CRM (e.g., Salesforce) with clean data practices.
  
  
• Ability to thrive in a fast-paced, growth environment and manage multiple priorities.
  
  
• Strong written and verbal communication, time management, and prioritization skills.
  
  
• Proactive, forward-thinking, and capable of ownership and action; team-oriented and collaborative.
  
  
• Maintain account hygiene and collaborate on proposals for new service offerings; willing to travel as needed.
  
  
• You must be a world-class individual contributor to thrive at Toptal.
  
  

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Required Skill Profession

Gestión Informática Y Gestión De Proyectos Informáticos, Servicios Profesionales/consultoría