Description:
- Design, deploy and configure various customer facing infrastructures, application, and services
- Design and manage Cloud infrastructure and services that meet enterprise grade SLA standards
- Resolve customer escalations and help prevent reiteration of those incidents by creating processes, procedures, and automations
- Monitor, diagnose, and resolve urgent production issues during period potentially off normal business hours
- Create and deploy scalable monitoring systems for massively growing global infrastructure
- Write, augment, and maintain production documentations
Complexity & Problem Solving:- Learns routine assignments of limited scope and complexity.
- Follows practices and procedures to solve standard or routine problems.
Autonomy & Supervision:- Receives general instructions on routine work and detailed guidance from more senior members on all new tasks.
- Work is typically reviewed in detail at frequent intervals for accuracy.
Communication & Influence:- Builds stable internal working relationships.
- Communicates and seeks guidance/feedback regularly from more senior members of the team.
- Primarily interacts with supervisors, project leads, mentors, or other professionals in the same discipline.
- Explains facts, policies, and practices related to discipline.
Knowledge & Experience:- Typically requires a college degree (or equivalent) with up to one year of experience but may not have any.
- Has conceptual knowledge of theories, principles, and practices within discipline and industry.