Site Reliability Engineer (Middle) ID38916
Responsibilities
- Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call
- On-call shifts: every 6 weeks, one week as primary responder and the next week as secondary
- Manage alerts daily, check systems, and escalate issues as needed
- Provide 24×7 on-call support for critical SaaS events
- Be available in case of emergencies when team members are not available or need help
- Document issues and remediation steps
- Proactively create appropriate monitors in the EKS/K8S ecosystem
- Deploy to EKS/K8s cluster using Terraform and Helm
- Learn and maintain existing infrastructure running under Docker Swarm
- Improve existing infrastructure health by implementing checks and scripts to correct known issues
- Maintain and develop deployment code
- Automate manual tasks
- Implement/integrate new technologies in our Cloud Infrastructure
- Collaborate with other teams to provide high-level support
- Apply a real customer focus when planning deployments/updates
- Work with Support, Customer Success, Migration, and Professional Services teams
- Perform RCA and take corrective actions to prevent recurrence of issues
- Create and assign alert-related actions after investigations
- Handle environment-specific support requests
- Identify and provide automation requirements to improve RCA
Must Haves
- 2+ years of professional experience
- Experience working with Datadog
- Hands-on experience as an AWS Cloud Engineer
- Working knowledge of EKS/Terraform/Helm
- Working experience with Docker and Docker Swarm
- Strong understanding of AWS IAM roles and policies
- Experience logging and monitoring AWS resources using CloudWatch logs
- Experience working in a Linux environment
- Proficient in Bash and/or Python scripting
- Understanding of REST APIs
- Experience with monitoring solutions such as Grafana and Prometheus
- Excellent oral and written communication skills
- Customer-facing communication skills to explain issues and RCAs
- Experience in Product/Application Support for SaaS-based products
- Understanding of APIs, Databases, Systems Architecture, and Design
- Designing, implementing, and operating in a DevSecOps environment
- Ability to work independently and in a collaborative environment
- Technical aptitude with a desire to learn new technologies
- Upper-Intermediate English level
Nice to Haves
- Experience with GCP or Azure
- Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty
Perks and Benefits
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps
- Competitive compensation: USD-based compensation with budgets for education, fitness, and team activities
- A selection of exciting projects: Projects with modern solutions and top-tier clients
- Flextime: Flexible schedule with options to work from home or office
Seniority level
Employment type
Job function
- IT Services and IT Consulting
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