Site Reliability Engineer (Middle) ID38916
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AgileEngine is an Inc.
5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.
We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
WHAT YOU WILL DO
- Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call
- On call shifts: every 6 weeks, for one week as primary responder and next week as secondary
- Manage alerts daily, check systems, and elevate issues as needed
- Be part of a team that provides 24×7 on-call support for critical SaaS events
- Be available in case of emergencies when team members are not available or need help
- Document issues and remediation steps
- Proactively create appropriate monitors in the EKS/K8S ecosystem
- Deploy to EKS/K8s cluster using Terraform and Helm
- Learn and maintain existing infrastructure running under Docker Swarm
- Improve existing infrastructure health by implementing checks and scripts to correct known issues
- Maintain and develop deployment code
- Automate manual tasks
- Implement/integrate new technologies in our Cloud Infrastructure
- Collaborate with other teams and departments to provide the highest level of support and assistance
- Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes
- Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers
- Perform RCA and take necessary corrective actions to prevent the recurrence of issues
- Create and assign alert-related actions to the appropriate team after the investigation
- Handle support requests for environment-specific actions
- Identify and provide automation requirements to improve RCA
MUST HAVES
- 2+ years of professional experience
- Experience working with Datadog
- Hands-on experience as an AWS Cloud Engineer
- Working knowledge of EKS/Terraform/Helm
- Working Experience with Docker and Docker Swarm
- Good understanding of AWS IAM roles and policies
- Experience logging and monitoring AWS resources using CloudWatch logs
- Experience working in a Linux environment
- Proficient in Bash and/or Python scripting
- A strong understanding of web technologies such as REST APIs
- Working Experience with monitoring solutions, such as Grafana and Prometheus
- Excellent oral and written communication skills
- Customer-facing communication skills to effectively explain issues and RCAs to them
- Experience in Product/Application Support for SaaS-based products
- Understanding of APIs, Databases, Systems Architecture, and Design
- Designing, implementing, and operating in a DevSecOps
- Excellent communication skills, both written and verbal
- Ability to work independently as well as within a collaborative environment
- A technical aptitude with the desire to learn new and evolving technologies
- Upper-Intermediate English level
NICE TO HAVES
- Experience with GCP or Azure
- Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty
PERKS AND BENEFITS
- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
IT Services and IT Consulting
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