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Site Lead Job Opening In Bogotá – Now Hiring MANTECH


Job description

Overview

MANTECH Bogota, D.C., Capital District, Colombia — Site Lead

MANTECH seeks a motivated, career- and customer-oriented Site Lead to join our team in Bogota, Colombia.

Responsibilities

  • Responsible for the overall operation and sustainment of Enterprise Service Desk (ESD) activities within a rotating shift environment, ensuring consistent, high-quality end-user support.

  • Provide supervision and leadership to ESD personnel, fostering a collaborative and high-performing team, including mentoring, coaching, performance evaluations, and identifying training needs.

  • Perform in-depth problem analysis and troubleshooting, resolving complex technical issues escalated from Tier 1 support, and coordinating with vendors and third parties as needed.

  • Monitor ESD operations for compliance with SOPs and adherence to Government-approved SLAs or delivery metrics.

  • Analyze ESD performance data, identify trends and areas for improvement, and contribute to the ongoing optimization and continuous improvement of ESD operations.

  • Participate in the implementation and ongoing improvement of the ESD, collaborating with other IT teams and stakeholders, and provide direction and mentorship to subordinate staff.

Minimum Qualifications

  • HS diploma
  • 7+ years of experience with 5+ years of position-specific relevant experience
  • A candidate holding a relevant bachelor’s degree may be granted 2 years’ experience credit for that extra education.

  • Experience in IT service desk or a related field, with a proven track record of providing technical support and managing service desk operations.

    Deep understanding of IT service desk principles, processes, and best practices (e.g., ITIL-informed framework).

  • Expertise in troubleshooting common IT issues related to hardware, software, networks, and applications.

    Proficiency in using service desk tools and technologies, such as ticketing systems, remote support tools, and knowledgebases.

  • Familiarity with various operating systems, applications, and network infrastructure.

  • Proven ability to lead and supervise a team of service desk technicians.

  • Experience in managing service desk operations, including shift scheduling, performance monitoring, and reporting.

  • Understanding of Service Level Agreements (SLA) and their importance in service delivery.

    Ability to monitor and ensure compliance with SLAs.

Desired Qualifications

  • Bachelor’s degree in information technology, computer science, or a related field.

    Expertise in a specific area of IT support (e.g., networking, security, cloud computing).

    Experience with service desk automation and scripting.

    Knowledge of IT security best practices and incident response procedures.

    ITIL Foundation certificate.

    Relevant IT certifications (e.g., ITIL Foundation, HDI Support Center Analyst, CompTIA A+).

  • Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

  • Must have a current/active TS/SCI clearance.

Physical Requirements

  • Must be able to remain in a stationary position 50% of the time.

  • Constantly operates a computer and other office productivity machinery, such as a calculator, copier, and computer printer.

  • Ability to exchange accurate information in presentations or other communications with co-workers, management, and customers.

Job Details

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT System Data Services

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Required Skill Profession

Gestión De Plantas, Instalaciones Y Centros


  • Job Details

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Unlock Your Site Lead Potential: Insight & Career Growth Guide


Real-time Site Lead Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Site Lead in Bogotá, Colombia, highlighting market share and opportunities for professionals in Site Lead roles.

14263 Jobs in Colombia
14263
633 Jobs in Bogotá
633
Download Site Lead Jobs Trends in Bogotá and Colombia

Are You Looking for Site Lead Job?

Great news! is currently hiring and seeking a Site Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MANTECH adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Site Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Site Lead?

Key qualifications for Site Lead typically include Gestión De Plantas, Instalaciones Y Centros and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Site Lead?

To improve your chances of getting hired for Site Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Site Lead Job Success

MANTECH interview tips for Site Lead

Here are some tips to help you prepare for and ace your Site Lead job interview:

Before the Interview:

Research: Learn about the MANTECH's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Site Lead interview at MANTECH, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MANTECH's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Site Lead Positions

Setting up job alerts for Site Lead is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!