Overview
Join Cognizant as a ServiceNow Architect .
The professional will configure and support ServiceNow ITSM/ITAM (HAM /SAM ) applications and maintain and support the implementation.
This role will work closely with the IT Process Architect, IT Architect, IT support teams and other technical teams to ensure business needs around the implementation of ITOM/ITAM modules of ServiceNow .
Responsibilities
- Experience of ITOM suite (CMDB / Discovery) within ServiceNow .
- Experience of ITAM suite (HAM / SAM) within ServiceNow .
- Complete understanding & hands-on expertise of CMDB data model with experience in extending CMDB data model for requirements.
- Understands technical and functional design requirements for ServiceNow and understands the workflow engines.
- Uses MID Server, web services, email and other relevant technology to integrate tools with ServiceNow .
- Define and implement ITOM / ITAM and CMDB best practices in collaboration with cross-functional teams, aligning with ITIL processes.
- Familiarity with ITIL processes/best practices for ITOM/CMDB/CSDM.
- Experience in designing/developing ServiceNow Tables/Fields/Forms/Access Controls/Business Rules/ACLs/Client Scripts/UI Policies/UI Macros/UI Scripts/Catalog Forms, etc.
- Advanced English is a must.
Seniority level
Employment type
Job function
- Design, Art/Creative, and Information Technology
Industries
- IT Services and IT Consulting and Business Consulting and Services
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