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Service Support Desk Job Opening In Bogotá – Now Hiring HCLTech


Job description

HCLTech Bogota, D.C., Capital District, Colombia

Service Support Desk

HCLTech Bogota, D.C., Capital District, Colombia

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users.

  • Route problems to internal 2nd and 3rd level IT support staff.

  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

  • Administer and provide User account provisioning.

  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.

  • Respond to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
  • Perform user account management activities.

  • Escalate complex problems to appropriate support specialists.

  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).

  • Troubleshoot client software and basic network connectivity problems.

  • Identify, evaluate and prioritize customer problems and complaints.

  • May train users and operators on a limited basis and/or may write training procedures.

  • Participate in on-going training and departmental development.

  • Routine maintenance updates with other IT staff and business units.

  • Provide all required documentation including standards, configurations and diagrams.

  • Provide knowledge transfer of EUC operations.

  • Make sure to follow and maintain all defined applicable service levels.

  • Should contribute to update / usage of Knowledge Articles.

Technical Requirements

  • Phone support experience necessary.

  • Technical helpdesk or technical call center experience is necessary.

  • Disciplined, systematic problem-solving skills required.

  • Hands-on work experience with the following:
  • Windows Operating systems.

  • Clients: Windows 10.

    Knowledge of MAC (Good to have).

  • Experience and knowledge of supporting Google Suite like Gdrive, Gmeet, Gmail etc.

  • ITSM ticketing tools such as Remedy, HP Service Center, Service Now.

  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.

  • Knowledge of Clinical apps like Cerner, All Scripts, eHR.

  • VPN and remote dial-in users.

  • Support for laptops, desktops, and printers.

  • Smartphone Support - iPhone and Android.

  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc.

Soft Skills

  • Can fluently communicate, read, and write in English to a minimum standard of C1 (“Effective operational proficiency or advanced”) based on Common European Framework of Reference for Languages.

  • Excellent communication and conversation skills (Verbal and Written).

  • Should have great customer handling skills.

  • Able to handle unforeseen situations.

  • High level of acceptance.

  • Drive and determination.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • IT System Training and Support
#J-18808-Ljbffr

Required Skill Profession

Soporte Técnico Y Administración


  • Job Details

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Unlock Your Service Support Potential: Insight & Career Growth Guide


Real-time Service Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in Service Support roles.

13050 Jobs in Colombia
13050
1154 Jobs in Bogotá
1154
Download Service Support Jobs Trends in Bogotá and Colombia

Are You Looking for Service Support Desk Job?

Great news! is currently hiring and seeking a Service Support Desk to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HCLTech adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Service Support Desk Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Support Desk?

Key qualifications for Service Support Desk typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Support Desk?

To improve your chances of getting hired for Service Support Desk, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Support Desk Job Success

HCLTech interview tips for Service Support Desk

Here are some tips to help you prepare for and ace your Service Support Desk job interview:

Before the Interview:

Research: Learn about the HCLTech's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Support Desk interview at HCLTech, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HCLTech's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Support Desk Positions

Setting up job alerts for Service Support Desk is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!