Amadeus Bogota, D.C., Capital District, Colombia
Service Reliability Engineer – Amadeus Hospitality
We are seeking a Service Reliability Engineer to support our revenue generation production systems.
The engineer will provide monitoring, maintenance, and problem resolution for production applications in a high‑energy, fast‑paced environment.
Location: Bogota, D.C., Capital District, Colombia.
Responsibilities
- Provide support related to production systems availability, latency, performance, and efficiency issues.
- Support monitoring tools currently in production.
- Provide emergency response to production systems incidents.
- Maintain production ticketing system.
- Maintain the knowledgebase solution platform.
- Create, delete, and maintain production automation solutions using tools.
- Automate day‑to‑day tasks.
- Resolve/remove false‑positive alerts.
- Configure and update alert dashboards.
- Maintain tasks using task scheduler.
- Become SME of production applications and operations tools.
- Participate during application releases implementation.
- Analyze and interpret application logs to determine problem areas.
- Enhance current application and device monitoring systems.
- Help evaluate application performance statistics including application and system response times.
Qualifications
- Bachelor’s or graduate degree in Computer Science or a related field.
- Experience with Linux and Windows operating systems.
- Ability to troubleshoot web server technologies such as Apache, IIS, or Nginx.
- Experience supporting middleware such as Tomcat or JBoss.
- Experience with monitoring, alerting, or pipeline analysis tools such as Datadog, Zabbix, Prometheus, Splunk, or Nagios.
- General networking knowledge.
- Basic Linux shell scripting skills.
- Fluency in English.
Preferred Skills
- Python, Ruby, or other scripting languages.
- Networking latency and connectivity troubleshooting.
- Operational automation in distributed environments.
- Database query across platforms.
- Job scheduling automation.
- Experience with cloud and on‑premises environments.
- Experience with CDN such as Akamai or Cloudflare.
- Experience with VMware.
- Experience with Docker and Kubernetes.
- Strong collaboration skills.
- Excellent written and verbal communication.
Benefits
- Competitive remuneration, annual bonus, vacation and paid time off, health insurance and other benefits.
- Work from anywhere: onsite, hybrid or fully remote.
- Professional development with online learning hubs.
- Diverse and inclusive workplace.
Application Process
The application process takes no longer than 10 minutes; create your candidate profile, upload your Resume/CV and apply today.
Diversity & Inclusion
Amadeus is committed to Diversity, Equity and Inclusion.
We aspire to create a culture of belonging and fair treatment.
Equal Opportunity Statement
Amadeus is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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