Service Reliability Engineer

Job description

**Job Title**Service Reliability Engineer***** CV must be in English *******Location: *BOGOTA*****About the business:**Amadeus Hospitality’s Technology Operations organization provides infrastructure and engineering support for the hosting and development of proprietary software used by the global hospitality industry.**Summary of the role:**The Service Reliability Engineer is responsible to provide support for revenue generation production systems.

The engineer assists with monitoring, maintenance, and problem resolution of production applications.

The candidate must be able to provide prompt technology operations support in a high energy, fast-paced environment.**In this role you will:*** Provide support related to production systems availability, latency, performance, efficiency issues.* Support monitoring tools currently in production.* Provide emergency response to production systems incidents.* Maintain production ticketing system.* Maintain the knowledgebase solution platform.* Create, Delete and maintain production automation solutions using tools.* Automation of day-to-day tasks.* Resolve/remove false-positives alerts.* Configure and update alert dashboards.* Maintain tasks using task scheduler.* Become SME of production applications and operations tools.* Participate during application releases implementation.* Analyze and interpret application logs to determine problem areas.* Enhance current application and device monitoring systems.* Help to evaluate application performance statistics including application and system response times.**About the ideal candidate:*** Bachelor’s or graduate degree in Computer Science or a related field certification.* Working knowledge of the Linux and Windows operating systems.* Ability to technically troubleshoot web server technologies such as Apache, IIS or NginX by connecting to those servers and analyzing technical problems within the ap-plication, server and operating systems logs to identify the root cause and resolving the issue creating an impact to system’s availability in production.* Experience technically supporting middleware such as Tomcat, JBoss or other application server by evaluating the middleware state while analyzing the logs and identifying a solution to be executed.* Experience supporting monitoring, alerting, or pipeline analysis tool such as Datadog, Zabbix, Prometheus, Splunk or Nagios while optimizing the current configuration of those monitoring tools and technically maintaining their availability.* General networking knowledge.* Ability to write basic Linux shell script incorporating Grep, SED or AWK* Ability to troubleshoot Java application servers while using the appropriate commands and JVM arguments* Fluency in English***Following skills are a plus:**** Fluency in Python, Ruby or other common scripting languages.* Experience in problem solving and troubleshooting network latency and connectivity issues.* Experience developing operational automation in a distributed environment.* Ability to perform database queries across database platforms.* Knowledge of automated and centralized job scheduling.* Experience in a mixed on-premises and cloud environment.* Experience with a CDN such as Akamai, Cloudflare or other.* Experience with VMware.* Experience with Docker and Kubernetes or other containerized solution.* Strong collaboration skills and team player* Good written and verbal communication ability.**What we can offer you:*** Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.* Work from anywhere: onsite, hybrid or fully remote.* Professional development to broaden yourknowledge and enhance your skillswith on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.* Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.## **Application process:**The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today!## **Working at Amadeus, you will find** **A critical mission and purpose** - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

**A truly global DNA** - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

**Great opportunities to learn** - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

**A caring environment** - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life.

We care about our employees and strive to provide a supportive work environment.

**A complete rewards offer** - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

**A diverse and inclusive community** - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

**A Reliable Company** - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.******Diversity & Inclusion******Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

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