Job Title
Service Now System Administrator
** All CVs must be submitted in English**
Summary of the role:
We are seeking an experienced ServiceNow Administrator to manage, configure, and maintain our ServiceNow platform.
This role involves collaborating with cross-functional teams to implement business solutions and ensure platform performance, security, and optimization.
This role is ideal for candidates passionate about process optimization, innovation, and delivering scalable solutions aligned with organizational goals.
In this role you’ll:
Manage and maintain the ServiceNow platform, including configuration, customization, and administration.Collaborate with stakeholders to gather and translate business requirements into technical solutions.Configure and support ITSM, ITOM, and ITAM modules, including Incident, Problem, and Change management workflows.Implement and optimize SLAs, service request workflows, and self-service modules.Ensure the security of the platform by managing access controls, roles, and accounts.Lead system upgrades, patches, and performance monitoring.Set up dashboards, schedule reports, and customize analytics for better decision-making.Integrate ServiceNow with third-party applications using technologies like REST and SOAP.Maintain technical documentation, system architecture diagrams, and process workflows.Stay updated with emerging ServiceNow features and recommend improvements.Collaborate with IT security teams to maintain compliance and secure configurations.About the Ideal Candidate:
5+ years of experience as a ServiceNow administrator with expertise in large-scale implementations.Proven ability to manage and optimize the full lifecycle of ServiceNow platform operations.Detail-oriented with excellent problem-solving and troubleshooting abilities.Capable of working independently and in collaborative.Organizational skills with the ability to prioritize and meet deadlines.Languages:
Great communication skills in English and Spanish.Specific Knowledge:
Configuration of ServiceNow modules, including ITSM, ITOM, and ITAM.Expertise in CMDB, CI Service Mapping, ServiceNow Product Integrations, and Integration Hub.Experience with predictive intelligence, flow designers, mobile agent setups, and virtual agents.Familiarity with ITOM operations workspace, cloud insights, and ITSM site reliability operations.Proficiency in setting up ServiceNow chat, dashboards, and license management configurations.Understanding of ITIL frameworks and best practices.What we can offer you:
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.Work hybrid at our Bogota office.
Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.