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Urgent! Service Now Administrator Associate Job Opening In Bogotá – Now Hiring Scotiabank

Service Now Administrator Associate



Job description

Overview

Join to apply for the Service Now Administrator Associate role at Scotiabank .

Requisition ID:

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

We are the Service Management Technology (SMT) team under GET - Service Management Technology.

We utilise the ServiceNow tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests.

We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit.

Accountabilities

Reporting to the Support Manager of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise ServiceNow application in a fast-paced environment.

The primary focus of this role will be on the ServiceNow application, as part of a small, empowered team focused on all modules of the ServiceNow platform.

The primary focus (80%) of the role will be to troubleshoot complex issues and provide fixes/solutions for deployment.

The secondary focus (up to 20%) is day-to-day operations, involvement in new project initiatives, and ensuring the stability of the existing deployed modules.

As part of your directive to ensure system availability, you will be reachable 24x7 by rotational pager.

What you will do

  • You enjoy providing support in a fast-paced environment.

  • You enjoy providing improvements, recommendations and solutions on existing processes and tools.

  • You derive satisfaction from troubleshooting and root cause analysis to address bugs, find workarounds, or other methods to solve problems.

  • Participate in solution design discussions with peers and internal customers.

  • Work in conjunction with the technical lead and architects.

  • Manage ServiceNow platform deployment and support.

  • Assist as first and second level support for ServiceNow incidents and Service Requests.

  • May require overtime and on-call support occasionally.

Qualifications

  • 1-3+ years of System Administration or development experience with ServiceNow
  • 1-3+ years of hands-on experience troubleshooting issues and developing solutions within the ServiceNow platform.

  • 1-3+ years of hands-on working experience as a member of a medium or large sized help desk.

  • Certified ServiceNow System Administrator certification or training (Nice to have).

  • ITIL Foundation certification or Training
  • University and/or College in Computer Science or related disciplines.

  • Experience with System Development Life Cycle and Test methodology.

  • Ability to research and develop new ways to leverage the ServiceNow Platform.

  • Strong analytical skills to review import payloads, monitor integrations and discovery schedules.

  • Multilingual (English/French/Spanish) is a plus.

Details

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Other
  • Industries: Banking

About ScotiaTech

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia.

The ScotiaTech hub was created to support different technology systems and processes of the Bank.

We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

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Required Skill Profession

Soporte Técnico Y Administración



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