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Urgent! Service Manager Job Opening In Bogotá – Now Hiring AJE Albergaria

Service Manager



Job description

Job Title: Service Manager

Job Summary:

The Service Manager is responsible for overseeing daily operations of the service department, ensuring excellent customer service, efficient workflow, and effective team management.

This role manages service staff, resolves customer concerns, and ensures that service goals are aligned with organizational objectives.

The Service Manager works closely with other departments to optimize service delivery, customer satisfaction, and profitability.

Key Responsibilities:

Manage and supervise service staff, including scheduling, training, and performance management.

Ensure high levels of customer satisfaction by addressing inquiries, concerns, and complaints promptly.

Develop and implement service standards, policies, and procedures.

Monitor department performance metrics and prepare reports for senior management.

Coordinate with sales, operations, and technical teams to ensure smooth service delivery.

Manage budgets, expenses, and resources efficiently.

Handle escalated service issues and provide effective solutions.

Support continuous improvement initiatives to enhance customer experience.

Ensure compliance with company policies, industry regulations, and safety standards.

Foster a positive, team-oriented work environment.

Qualifications:

Bachelor's degree in Business Administration, Management, or a related field (preferred).

3–5 years of experience in service management or customer service leadership.

Strong leadership, organizational, and communication skills.

Proven ability to manage teams and resolve conflicts effectively.

Knowledge of customer service practices, business operations, and relevant industry standards.

Ability to analyze data and prepare performance reports.

Compensation & Benefits:

Annual Salary Range (U.S.): $65,000 – $100,000 (varies by industry and location).

Benefits may include health insurance, retirement plans (401k), performance bonuses, paid time off, and career development opportunities.


Required Skill Profession

Other General



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    Unlock Your Service Manager Potential: Insight & Career Growth Guide


  • Real-time Service Manager Jobs Trends in Bogotá, Colombia (Graphical Representation)

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  • Are You Looking for Service Manager Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AJE Albergaria adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
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    AJE Albergaria interview tips for Service Manager

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    Before the Interview:
    • Research: Learn about the AJE Albergaria's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    During the Interview:
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    Final Thought:

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