Service Governance Intern

Job description

Company Overview:

DiDi Global Inc.

is the world's leading mobility technology platform.

It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.

It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.

DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit:

LI-Hybrid

Team Overview:

Are you ready to gain hands-on experience and make a real impact at one of the world's fastest-growing tech companies?

Join our Service Governance team as an intern to support our growth and operational efficiency across Latin America.

This opportunity is ideal for a data-driven problem solver who is committed to creating measurable value.

You will collaborate with our regional team and coordinate with headquarters to address complex challenges in a dynamic environment.

The role is suited for proactive, inquisitive individuals who enjoy taking ownership of projects from initial planning through to execution.

Role Responsibilities:

• Become an expert in the ride-hailing business by building deep insights across various fields like user behavior, growth, safety, efficiency, and policy design.
  
  
• Contribute directly to product improvements by proposing and implementing solutions that enhance the user experience.
  
  
• Analyze large datasets using Excel and SQL to monitor key metrics and inform strategic decisions.
  
  
• Collaborate with multiple stakeholders—including finance, operations, and product management teams—to improve productivity and user experience across Mexico, Colombia, Costa Rica, the Dominican Republic, Ecuador, Panama, Peru, Argentina, and Chile.
  
  

Take ownership of projects with a real impact on our business, balancing attention to detail with swift execution to keep our business running smoothly.

Role Qualifications:

• Currently pursuing a degree in Business, Economics, Statistics, Computer Science, Industrial Engineering, or a related field.
  
  
• Excellent analytical and problem-solving skills.
  
  
• Proficient in Excel; familiarity with SQL and Python is a plus.
  
  
• Strong ability to work independently and manage multiple priorities effectively.
  
  
• A collaborative team player with excellent communication skills.
  
  
• Professional proficiency in Spanish and English.
  
  

If you're eager to learn, thrive in a hands-on environment, and want to contribute to a product that impacts millions of users, we encourage you to apply.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do.
  
  Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  
  
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven.
  
  We can better navigate the business landscape strategically by analyzing valuable metrics.
  
  
• We believe in Win-win Collaboration – Success is a team sport.
  
  When we work to help our partners and colleagues win, we win, too.
  
  While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  
  
• We believe in integrity – Integrity is at the very core of our business.
  
  We are people who always want to do the right thing.
  
  Our intentions are sincere, we speak our minds and listen to each other.
  
  
• We always strive to do better.
  
  That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  
  
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths.
  
  Our differences are what makes us distinct.
  
  We respect each other and believe in equal opportunities for all.
  
  

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength.

That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate.

We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

Required Skill Profession

Other General