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Service Desk Specialist Job Opening In WorkFromHome – Now Hiring Blyce


Job description

Your Challenge

At Blyce, we design and deliver digital solutions that support governments worldwide, helping them transform taxation, social security, licensing, and more.

As our Service Desk Specialist , you are the first point of contact for our clients across Curaçao, Bonaire, Anguilla, St. Kitts & Nevis, and beyond.

You ensure every client receives timely, reliable, and professional support, making you a vital link in the success of our IT projects.

From troubleshooting technical issues to onboarding new users, you keep services running smoothly and contribute to the digital transformation of the public sector.

With your proactive approach, strong communication skills, and passion for problem-solving, you create a customer experience that inspires trust and satisfaction.

Your Responsibilities

  • Serve as the first line of support for internal and external clients

  • Intake, assess, and resolve 1st line support requests of low to moderate complexity;

  • Escalate and monitor issues to 2nd line support when needed

  • Ensure timely resolution in line with SLAs and work agreements

  • Monitor systems and services, responding proactively to alerts

  • Manage and improve support tools, documentation, and SOPs

  • Contribute to onboarding and offboarding processes for colleagues and clients

  • Identify and implement process improvements

  • Guide and support fellow service desk colleagues with complex cases

  • Share insights and advice with internal projects, applying ITIL best practices

What we offer

  • Competitive gross monthly salary between XCG 5,910 – 7,900 (based on experience and full-time employment in Curaçao)

  • 23 vacation days, with the option to buy or sell 8 additional days each year

  • 8.33% vacation pay

  • Gross variable compensation equivalent to one month’s salary per year, paid monthly

  • Gross fixed expense allowance of XCG 500 per month

  • Annual reward linked to company results

  • Pension plan via Guardian Group

  • Hybrid working policy for flexibility and balance

  • Company laptop and all necessary IT tools

  • Continuous learning and career growth supported by our Talent Development Specialist

  • A connected, international culture with team events, dinners, and sports activities

  • A collaborative, people-first atmosphere within the Blyce family


About Blyce

Blyce (formerly BearingPoint Caribbean) has been transforming governments and communities for over 40 years.

With a multicultural team of 150+ professionals across Curaçao, the Netherlands, Colombia, and Bonaire, we design and deliver platforms that improve taxation, social security, licensing, and more.

Our solutions make daily life better for citizens, especially in small islands and developing nations.

With passion and purpose, we build technology that matters.


Whatweneedfromyou

  • 5+ years of experience in a similar Service Desk role

  • HBO level education (or equivalent)

  • ITIL certification (mandatory)

  • Fluency in Dutch and English (spoken and written)

  • Excellent customer relationship skills

  • Experience working in multidisciplinary, multicultural teams

  • Knowledge of Agile/Scrum methodologies

  • Affinity with software development and implementation processes (a plus)

About You

You’ll thrive in this role if you are:

  • Customer-focused – you listen, understand, and act on client needs

  • Clear communicator – able to explain solutions at the right level for each audience

  • Analytical – quick to identify problems and their root causes

  • Results-driven – you take ownership and deliver on commitments

  • Proactive – spotting opportunities or issues early and taking initiative

Ready to Make a Difference?

Join us in transforming public services with cutting-edge solutions and a collaborative, purpose-driven team.

Ready to apply?

Share your LinkedIn profile or contact details using the button below.

Have questions about the role?

Reach out to us at .

#J-18808-Ljbffr

Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Service Desk roles.

5183 Jobs in Colombia
5183
3789 Jobs in Workfromhome
3789
Download Service Desk Jobs Trends in Workfromhome and Colombia

Are You Looking for Service Desk Specialist Job?

Great news! is currently hiring and seeking a Service Desk Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Blyce adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Service Desk Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Specialist?

Key qualifications for Service Desk Specialist typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Specialist?

To improve your chances of getting hired for Service Desk Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Specialist Job Success

Blyce interview tips for Service Desk Specialist

Here are some tips to help you prepare for and ace your Service Desk Specialist job interview:

Before the Interview:

Research: Learn about the Blyce's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Specialist interview at Blyce, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Blyce's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Desk Specialist Positions

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