- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Service Desk Specialist.
Urgent! Service Desk Specialist Job Opening In WorkFromHome – Now Hiring Blyce
Your Challenge
At Blyce, we design and deliver digital solutions that support governments worldwide, helping them transform taxation, social security, licensing, and more.
As our Service Desk Specialist , you are the first point of contact for our clients across Curaçao, Bonaire, Anguilla, St. Kitts & Nevis, and beyond.
You ensure every client receives timely, reliable, and professional support, making you a vital link in the success of our IT projects.
From troubleshooting technical issues to onboarding new users, you keep services running smoothly and contribute to the digital transformation of the public sector.
With your proactive approach, strong communication skills, and passion for problem-solving, you create a customer experience that inspires trust and satisfaction.
Your Responsibilities
Serve as the first line of support for internal and external clients
Intake, assess, and resolve 1st line support requests of low to moderate complexity;
Escalate and monitor issues to 2nd line support when needed
Ensure timely resolution in line with SLAs and work agreements
Monitor systems and services, responding proactively to alerts
Manage and improve support tools, documentation, and SOPs
Contribute to onboarding and offboarding processes for colleagues and clients
Identify and implement process improvements
Guide and support fellow service desk colleagues with complex cases
Share insights and advice with internal projects, applying ITIL best practices
What we offer
Competitive gross monthly salary between XCG 5,910 – 7,900 (based on experience and full-time employment in Curaçao)
23 vacation days, with the option to buy or sell 8 additional days each year
8.33% vacation pay
Gross variable compensation equivalent to one month’s salary per year, paid monthly
Gross fixed expense allowance of XCG 500 per month
Annual reward linked to company results
Pension plan via Guardian Group
Hybrid working policy for flexibility and balance
Company laptop and all necessary IT tools
Continuous learning and career growth supported by our Talent Development Specialist
A connected, international culture with team events, dinners, and sports activities
A collaborative, people-first atmosphere within the Blyce family
About Blyce
Blyce (formerly BearingPoint Caribbean) has been transforming governments and communities for over 40 years.
With a multicultural team of 150+ professionals across Curaçao, the Netherlands, Colombia, and Bonaire, we design and deliver platforms that improve taxation, social security, licensing, and more.
Our solutions make daily life better for citizens, especially in small islands and developing nations.
With passion and purpose, we build technology that matters.
Whatweneedfromyou
5+ years of experience in a similar Service Desk role
HBO level education (or equivalent)
ITIL certification (mandatory)
Fluency in Dutch and English (spoken and written)
Excellent customer relationship skills
Experience working in multidisciplinary, multicultural teams
Knowledge of Agile/Scrum methodologies
Affinity with software development and implementation processes (a plus)
About You
You’ll thrive in this role if you are:
Customer-focused – you listen, understand, and act on client needs
Clear communicator – able to explain solutions at the right level for each audience
Analytical – quick to identify problems and their root causes
Results-driven – you take ownership and deliver on commitments
Proactive – spotting opportunities or issues early and taking initiative
Ready to Make a Difference?
Join us in transforming public services with cutting-edge solutions and a collaborative, purpose-driven team.
Ready to apply?
Share your LinkedIn profile or contact details using the button below.
Have questions about the role?
Reach out to us at .
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in WorkFromHome, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5132 jobs in Colombia and 3789 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Blyce is currently hiring and seeking a Service Desk Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Specialist Jobs WorkFromHome.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Blyce adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Specialist Jobs Colombia varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Specialist typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Specialist interview at Blyce, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Blyce's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Service Desk Specialist is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!