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Service Desk Manager Job Opening In Bogotá – Now Hiring SunDevs


Job description

Join Our Team and Take Your Career to the Next Level

*You can also send your resume to:

**This is a worldwide Latam position, you can apply from any LATAM country.

Are you passionate about leading IT support teams and ensuring world-class service delivery?

At SunDevs, we're looking for a
Service Desk Manager
to join our team and oversee the operations of our IT support function.

You'll manage a team of service desk analysts, implement best practices, and ensure the delivery of high-quality support to internal and external stakeholders.

We're seeking a proactive and people-oriented professional with strong expertise in IT Service Management (ITSM) frameworks and excellent leadership skills.

If you thrive in dynamic environments, have a customer-centric mindset, and enjoy driving continuous improvement, this role is for you.

Fluent spoken English is required —
you'll be working closely with international teams and clients.

Responsibilities

  • Lead and manage the Service Desk team, ensuring high-quality IT support services are delivered consistently.

  • Monitor service desk operations, including incident, request, and escalation management.

  • Establish and track key performance indicators (KPIs) and service-level agreements (SLAs).

  • Drive continuous improvement initiatives to optimize processes, tools, and customer experience.

  • Collaborate with cross-functional teams to identify and resolve recurring technical issues.

  • Implement ITIL/ITSM best practices for incident, problem, and change management.

  • Conduct regular team meetings, training sessions, and performance evaluations.

  • Develop documentation, knowledge base articles, and guidelines for efficient service delivery.

  • Act as the primary point of contact for escalations and ensure timely resolution of critical issues.

  • Stay up-to-date with industry trends and emerging technologies to enhance service delivery.

What We're Looking For

  • Proven experience as a Service Desk Manager, IT Support Manager, or similar leadership role.

  • Strong knowledge of ITSM/ITIL frameworks and best practices.

  • Excellent people management and team leadership skills.

  • Solid understanding of IT infrastructure, networks, and end-user support.

  • Experience with service management tools (e.g., ServiceNow, Jira Service Management, Zendesk).

  • Strong communication skills in English (both written and verbal).

  • Customer-first mindset with a focus on delivering exceptional service.

  • Ability to work in fast-paced environments and manage multiple priorities.

  • Analytical and problem-solving skills with a continuous improvement approach.

  • Familiarity with metrics, KPIs, and reporting to track service performance.

Location

This is a remote position open to candidates across Latin America.

Applicants from any LATAM country are welcome to apply.

Ready to Elevate Your Career as a Service Desk Manager?

Apply today and join SunDevs to lead a high-performing IT support team and make an impact in delivering world-class service

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Bogotá, Colombia, highlighting market share and opportunities for professionals in Service Desk roles.

5183 Jobs in Colombia
5183
660 Jobs in Bogotá
660
Download Service Desk Jobs Trends in Bogotá and Colombia

Are You Looking for Service Desk Manager Job?

Great news! is currently hiring and seeking a Service Desk Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SunDevs adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Service Desk Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Manager?

Key qualifications for Service Desk Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Manager?

To improve your chances of getting hired for Service Desk Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Manager Job Success

SunDevs interview tips for Service Desk Manager

Here are some tips to help you prepare for and ace your Service Desk Manager job interview:

Before the Interview:

Research: Learn about the SunDevs's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Manager interview at SunDevs, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SunDevs's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Desk Manager Positions

Setting up job alerts for Service Desk Manager is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!