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Service Desk Engineer Job Opening In Bogotá – Now Hiring bet365


Job description

Overview

bet365 Bogota, D.C., Capital District, Colombia

Service Desk Engineer

As a Service Desk Engineer you will act as the single point of contact for all users for incident resolution and service requests, requiring fluency in English, Spanish, and Portuguese.

An enthusiastic and self-motivated Service Desk Engineer with excellent customer service, communication and technical skills, and proficiency in English, Spanish, and Portuguese.

We are a technical Service Desk that provides support to our employees all over the world.

From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and resources to perform their roles.

You will be required to communicate effectively over calls and live chat in English, Spanish, and Portuguese to troubleshoot, capture information and escalate as required, in line with business processes.

The Service Desk is a fast paced team that offers a variety of development opportunities.

We hire people with a broad range of technical and customer focused skills to allow us to respond to all technological challenges.

As a 24-hour business, our rota coverage will be arranged according to the requirements of the organization.

Qualifications

  • Strong interpersonal and customer service skills.

  • Excellent technical, analytical and troubleshooting skills.

  • Strong communication skills, both written and verbal.

  • Quick to learn.

  • Self-motivated with the ability to work unsupervised.

  • Able to verbally communicate at all levels in English, Spanish, and Portuguese.

Main Responsibilities

  • Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.

  • Handling Live Chats efficiently and professionally.

  • Logging, progressing and providing updates on tickets for incidents and service requests.

  • Ensuring that first line incidents are resolved quickly and efficiently.

  • Ensuring that second line incidents are investigated and promptly escalated where required.

  • Managing open incidents, working with second and third line teams to gain the fastest resolution based on incident SLA’s.

  • Providing remote and on-site support and fixes.

  • Providing administrative support to ensure that business critical processes are adhered to.

  • Maintaining and administering user accounts in line with security requirements.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice -

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • IT Services and IT Consulting

#J-18808-Ljbffr

Required Skill Profession

Instalación Mantenimiento Reparación


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Bogotá, Colombia, highlighting market share and opportunities for professionals in Service Desk roles.

5183 Jobs in Colombia
5183
660 Jobs in Bogotá
660
Download Service Desk Jobs Trends in Bogotá and Colombia

Are You Looking for Service Desk Engineer Job?

Great news! is currently hiring and seeking a Service Desk Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at bet365 adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Service Desk Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Engineer?

Key qualifications for Service Desk Engineer typically include Instalación Mantenimiento Reparación and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Engineer?

To improve your chances of getting hired for Service Desk Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Engineer Job Success

bet365 interview tips for Service Desk Engineer

Here are some tips to help you prepare for and ace your Service Desk Engineer job interview:

Before the Interview:

Research: Learn about the bet365's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Engineer interview at bet365, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the bet365's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Desk Engineer Positions

Setting up job alerts for Service Desk Engineer is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!