Service Desk Analyst (Remote Colombia) - Global Services
Join Truelogic Software as a Service Desk Analyst to provide technical support to users.
About Truelogic: We are a leading provider of nearshore staff augmentation services headquartered in New York.
For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes.
Our client is a global services firm with over 9,000 associates worldwide and a yearly revenue exceeding $1.3 billion.
They excel at connecting talent with technology to empower their clients, colleagues, and communities.
Job Summary
The client is looking for a customer-service-oriented Service Desk Analyst to provide technical support to users via phone, email, or chat, applying strong technical knowledge and exceptional customer service skills to diagnose and resolve technical issues.
Responsibilities
- Provide first-level technical support for IT end-users via phone, email, and chat.
- Troubleshoot hardware and software remotely.
- Document, categorize, and prioritize all tickets, escalating unresolved issues with detailed information.
- Adhere to documented processes and contribute to maintaining high customer experience standards.
- Demonstrate self-direction in meeting performance metrics and continuously grow knowledge of Service Desk procedures.
Qualifications And Job Requirements
- 1+ years of experience in a Service Desk or technical support role.
- 1+ years of customer service experience in a professional industry.
- English/Spanish Bilingual
- Strong troubleshooting and documentation skills.
- Experience with Active Directory and Desktop/Laptop hardware support.
- Excellent customer service, communication, and problem-solving skills.
- Experience with ITSM tools (e.g., ServiceNow, Ivanti, Remedy, etc.)
What we offer
- 100% Remote Work
- Highly Competitive USD Pay
- Paid Time Off
- Work with Autonomy
- Work with Top American Companies
Why You’ll Like Working Here
- A Culture That Values You
- Diverse, Global Network
- Team Up with Skilled Professionals
We are an equal opportunities employer and welcome applications from all qualified candidates.
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