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Service Desk Analyst (Remote Colombia) - Global Services Job Opening In WorkFromHome – Now Hiring Truelogic Software


Job description

Service Desk Analyst (Remote Colombia) - Global Services

Join Truelogic Software as a Service Desk Analyst to provide technical support to users.

About Truelogic: We are a leading provider of nearshore staff augmentation services headquartered in New York.

For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes.

Our client is a global services firm with over 9,000 associates worldwide and a yearly revenue exceeding $1.3 billion.

They excel at connecting talent with technology to empower their clients, colleagues, and communities.

Job Summary

The client is looking for a customer-service-oriented Service Desk Analyst to provide technical support to users via phone, email, or chat, applying strong technical knowledge and exceptional customer service skills to diagnose and resolve technical issues.

Responsibilities

  • Provide first-level technical support for IT end-users via phone, email, and chat.

  • Troubleshoot hardware and software remotely.

  • Document, categorize, and prioritize all tickets, escalating unresolved issues with detailed information.

  • Adhere to documented processes and contribute to maintaining high customer experience standards.

  • Demonstrate self-direction in meeting performance metrics and continuously grow knowledge of Service Desk procedures.

Qualifications And Job Requirements

  • 1+ years of experience in a Service Desk or technical support role.

  • 1+ years of customer service experience in a professional industry.

  • English/Spanish Bilingual
  • Strong troubleshooting and documentation skills.

  • Experience with Active Directory and Desktop/Laptop hardware support.

  • Excellent customer service, communication, and problem-solving skills.

  • Experience with ITSM tools (e.g., ServiceNow, Ivanti, Remedy, etc.)

What we offer

  • 100% Remote Work
  • Highly Competitive USD Pay
  • Paid Time Off
  • Work with Autonomy
  • Work with Top American Companies

Why You’ll Like Working Here

  • A Culture That Values You
  • Diverse, Global Network
  • Team Up with Skilled Professionals

We are an equal opportunities employer and welcome applications from all qualified candidates.

#J-18808-Ljbffr

Required Skill Profession

Bases De Datos, Analítica Y Bi, Soporte Técnico Y Administración


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Service Desk roles.

5183 Jobs in Colombia
5183
3789 Jobs in Workfromhome
3789
Download Service Desk Jobs Trends in Workfromhome and Colombia

Are You Looking for Service Desk Analyst (Remote Colombia) Global Services Job?

Great news! is currently hiring and seeking a Service Desk Analyst (Remote Colombia) Global Services to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Truelogic Software adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Service Desk Analyst (Remote Colombia) Global Services Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Analyst (Remote Colombia) Global Services?

Key qualifications for Service Desk Analyst (Remote Colombia) Global Services typically include Bases De Datos, Analítica Y Bi, Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Desk Analyst (Remote Colombia) Global Services Job Success

Truelogic Software interview tips for Service Desk Analyst (Remote Colombia)   Global Services

Here are some tips to help you prepare for and ace your Service Desk Analyst (Remote Colombia) Global Services job interview:

Before the Interview:

Research: Learn about the Truelogic Software's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Final Thought:

To prepare for your Service Desk Analyst (Remote Colombia) Global Services interview at Truelogic Software, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Truelogic Software's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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