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Service Desk Analyst Job Opening In Colombia, Colombia – Now Hiring Truelogic Software


Job description

About Truelogic
At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York.

For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects.

Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you're taking the first step in joining a dynamic team that values your expertise and aspirations.

We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

*Our Client *
Our client is a global services firm with over 9,000 associates worldwide and a yearly revenue exceeding $1.3 billion.

With over 40 years of experience, they excel at connecting talent with technology to empower their clients, colleagues, and communities.

As a privately held company, they have the flexibility to prioritize long-term success.

They deliver customized solutions across public and commercial sectors and are recognized pioneers in integrating neurodiversity into the enterprise.

Job Summary
The client is looking for a customer-service-oriented Service Desk Analyst to provide technical support to users.

This role involves delivering efficient and accurate support via phone, email, or chat, applying strong technical knowledge and exceptional customer service skills to diagnose and resolve technical issues, ensuring high customer satisfaction.

Responsibilities

  • Provide first-level technical support for IT end-users via phone, email, and chat.

  • Troubleshoot hardware (laptops, desktops, printers) and software (proprietary and commercial applications) remotely.

  • Document, categorize, and prioritize all tickets, escalating unresolved issues with detailed information.

  • Adhere to documented processes and contribute to maintaining high customer experience standards.

  • Demonstrate self-direction in meeting performance metrics and continuously grow knowledge of Service Desk procedures.

Qualifications And Job Requirements

  • 1+ years of experience in a Service Desk or technical support role.

  • 1+ years of customer service experience in a professional industry.

  • English/Spanish Bilingual
  • Strong troubleshooting and documentation skills.

  • Experience with Active Directory and Desktop/Laptop hardware support.

  • Excellent customer service, communication (written and oral), and problem-solving skills.

  • Experience with Active Directory
  • Knowledge of desktop/laptop hardware troubleshooting
  • Understanding of LAN/WAN technologies and protocols
  • Familiarity with ITSM tools (e.g., ServiceNow, Ivanti, Remedy, etc.)
  • Strong remote troubleshooting and documentation skills

What we offer

  • 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive.

    All it takes is a laptop and a reliable internet connection.

  • Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

  • Paid Time Off: We value your well-being.

    Our paid time off policies ensure you have the chance to unwind and recharge when needed.

  • Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done.

    Focus on results, not the clock.

  • Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Why You'll Like Working Here

  • A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

  • Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

  • Team Up with Skilled Professionals: Join forces with senior talent.

    All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Colombia, Colombia, highlighting market share and opportunities for professionals in Service Desk roles.

5183 Jobs in Colombia
5183
153 Jobs in Colombia
153
Download Service Desk Jobs Trends in Colombia and Colombia

Are You Looking for Service Desk Analyst Job?

Great news! is currently hiring and seeking a Service Desk Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Truelogic Software adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Service Desk Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Analyst?

Key qualifications for Service Desk Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Analyst?

To improve your chances of getting hired for Service Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Analyst Job Success

Truelogic Software interview tips for Service Desk Analyst

Here are some tips to help you prepare for and ace your Service Desk Analyst job interview:

Before the Interview:

Research: Learn about the Truelogic Software's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Analyst interview at Truelogic Software, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Truelogic Software's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Desk Analyst Positions

Setting up job alerts for Service Desk Analyst is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!