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Service Delivery Manager Job Opening In WorkFromHome – Now Hiring OpenWorks


Job description

Hello there! At OpenWorks, we are actively seeking a Service Delivery Manager for one of our clients.

This is a hybrid position (3 days in-office, 2 days remote), open in Bogotá, Colombia.

The position is offered under a full-time, indefinite contract, and compensation is based on your monthly expectations.

This company based in the United Kingdom operates within the Cloud Services industry, offering cutting-edge infrastructure and support solutions for clients around the globe.

With a focus on performance, reliability, and outstanding customer experience, this international team fosters innovation and continuous improvement in their service delivery.

The company values operational excellence and high-quality service that exceeds expectations, creating a collaborative and professional environment for their teams.

As the Service Delivery Manager, you will provide top-tier customer support, ensuring smooth and timely client service delivery while keeping quality and efficiency at the core.

You will oversee daily service desk operations, manage escalations, and continuously improve internal processes.

You’ll work alongside other Service Delivery Managers and report directly to the Head of Service.

You’ll also be deeply involved in team coordination, reporting, and quality assurance—driving a proactive approach to service excellence.

About The Role

  • Location: Bogotá, Colombia (Hybrid – 3 days in-office, 2 days remote)
  • Type of contract: Full-time (Término Indefinido)
  • Salary: You set up your monthly expectation!
  • Benefits: Colombian legal benefits + growth opportunities.

    Also, possibility of traveling to South Africa to visit one of the offices
  • Working Hours: 9-hour shifts between the hours of 8am and 5pm, Monday to Friday.

What You’ll Do

  • Manage workflow, load, and quality of service desk operations to ensure a 7-star customer experience
  • Guarantee accuracy across the service desk platform, including tickets, tasks, and todos
  • Ensure inbound channels are active, operational, and adequately staffed
  • Oversee critical incident and escalation management
  • Lead process adherence and service delivery procedures
  • Take charge of scheduling and dispatch management to maintain 24/7 coverage
  • Provide weekly and monthly performance reporting
  • Drive continuous improvement across systems and support processes
  • Aid in customer satisfaction and retention
  • Work alongside other Service Delivery Managers and report directly to the Head of Service
  • Handle client communication, particularly for P1 incident response
  • Monitor team performance, quality assurance, and availability

Here’s Your Tech Playground

  • 5+ years in a Service Desk Manager or Service Delivery Manager role.

  • Advanced English (C1/C2 level) and excellent verbal and written communication skills (international audience)
  • Proven background in 24×7 service environments
  • ITIL 4 certification (ideally Professional level; v3 accepted or in-progress)
  • Prior experience in MSPs (Managed Service Providers) is highly preferred
  • Experience managing service/support desks with shift and scheduling oversight
  • Familiarity with client-facing communication and service delivery coordination
  • Understanding of QA processes and standards
  • Exposure to technical terminology and financial clients (hedge funds, asset managers) is a plus
  • Customer-centric mindset with strong analytical thinking
  • Team player with a proactive, positive attitude
  • Obsessed with detail and quality
  • Fast learner with a growth mindset
  • Highly dependable and self-motivated

Benefits

  • Set your own monthly compensation expectations
  • Hybrid work model: 3 days in-office, 2 remote (offices in Parque 93)
  • All Colombian employment benefits included
  • Company encourages internal growth and cross-departmental moves.

    May evolve into Head of Service by region in the future
  • Possibility of traveling to South Africa to visit one of the offices

#J-18808-Ljbffr

Required Skill Profession

Servicios Profesionales/consultoría


  • Job Details

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Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Service Delivery roles.

5905 Jobs in Colombia
5905
4397 Jobs in Workfromhome
4397
Download Service Delivery Jobs Trends in Workfromhome and Colombia

Are You Looking for Service Delivery Manager Job?

Great news! is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OpenWorks adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery Manager?

Key qualifications for Service Delivery Manager typically include Servicios Profesionales/consultoría and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Delivery Manager?

To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Delivery Manager Job Success

OpenWorks interview tips for Service Delivery Manager

Here are some tips to help you prepare for and ace your Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the OpenWorks's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Delivery Manager interview at OpenWorks, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OpenWorks's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Delivery Manager Positions

Setting up job alerts for Service Delivery Manager is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!