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Service Delivery Coordinator Job Opening In Colombia, Colombia – Now Hiring K2 Partnering Solutions


Job description

Service Delivery Coordinator

The Service Delivery Coordinator is responsible for coordinating the daily operation of the services delivered to the client, ensuring SLA compliance, supporting the Account Manager in contract management, and serving as the operational point of contact between the client and the internal technical teams, while working across different projects assigned by one of our clients.

Key Responsibilities

1.

Service Operations Management

  • Monitor incidents, requests, problems, and changes, ensuring resolution within defined timelines.

  • Assign and coordinate tasks among technical and support teams.

  • Follow up on open tickets and minor escalations, ensuring client communication.

  • Deliver the required documentation for each client on a monthly basis.

  • Work closely with the Finance team and the Account Manager to send information and ensure timely invoicing.

2.

Reporting and Metrics Management

  • Prepare service performance reports (KPIs, SLAs, OLAs).

  • Analyze incident and problem trends, identifying areas for improvement.

  • Support the Account Manager in periodic client presentations (Service Review Meetings).

3.

Client Relationship (Operational Level)

  • Act as the daily point of contact for service requests, incident updates, and routine requirements.

  • Proactively escalate to the Account Manager issues that go beyond the operational scope.

4.

Continuous Improvement and ITIL Processes

  • Document processes, changes, lessons learned, and action plans.

  • Support the implementation of continuous improvement initiatives.

  • Contribute to the standardization of delivery processes.

5.

Administrative Project Coordination

  • Coordinate physical and human resources for projects in line with organizational charts and plans established with the client.

  • Manage task coordination and project personnel.

  • Conduct follow-up meetings with consultants and client leaders.

  • Ensure the quality of deliverables for the client.

  • Ensure project documentation is maintained.

  • Ensure monthly delivery of technical reports from professionals to the client.

  • Provide follow-up and support to professionals on technical, operational, or administrative needs.

  • Identify, highlight, and create action plans to mitigate any situation that could affect service delivery.

Candidate Profile

  • Education:
    Degree in Systems Engineering, Business Administration, or related fields.

  • Experience:
  • 5–7 years in support, service coordination, or IT management roles.

  • Experience in ticket management.

  • Experience in client interaction.

  • Experience coordinating teams and/or managing personnel.

  • Knowledge:
  • ITIL methodologies (Incident, Problem, Change, Service Reporting).

  • Ticketing tools (ServiceNow, Remedy, JIRA, etc.).

  • KPI/SLA reporting and analysis.

  • Project Management.

  • Soft Skills:
  • Strong communication and persuasion skills to work with clients, Account Managers, and consultants assigned to clients.

  • Interpersonal skills to interact effectively with diverse individuals; approachable and personable with both clients and consultants.

  • Strong customer orientation.

  • Ability to organize and prioritize tasks.

  • Teamwork and coordination skills.

  • Attention to detail and results-oriented mindset.

  • Strong numerical skills to support reconciliations prior to invoicing.

  • Multitasking ability.

  • Positive attitude and flexibility.

  • Ability to work under pressure and problem-solving skills.

  • Languages:
    English is not a strict requirement; ideally at least intermediate English.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in Colombia, Colombia, highlighting market share and opportunities for professionals in Service Delivery roles.

5905 Jobs in Colombia
5905
166 Jobs in Colombia
166
Download Service Delivery Jobs Trends in Colombia and Colombia

Are You Looking for Service Delivery Coordinator Job?

Great news! is currently hiring and seeking a Service Delivery Coordinator to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at K2 Partnering Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Service Delivery Coordinator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery Coordinator?

Key qualifications for Service Delivery Coordinator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Delivery Coordinator?

To improve your chances of getting hired for Service Delivery Coordinator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Delivery Coordinator Job Success

K2 Partnering Solutions interview tips for Service Delivery Coordinator

Here are some tips to help you prepare for and ace your Service Delivery Coordinator job interview:

Before the Interview:

Research: Learn about the K2 Partnering Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Delivery Coordinator interview at K2 Partnering Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the K2 Partnering Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Delivery Coordinator Positions

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