Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Portuguese speaking Senior Surveillance Controller for their Gaming studios in Bogota, Colombia.
Position: Senior Surveillance Controller
Location: Bogota, Colombia
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Monitor live operations to ensure adherence to internal policies, procedures, and regulatory standards.
- Detect, report, and document irregularities, suspicious behavior, or operational issues in a timely and accurate manner.
- Support investigations by gathering evidence, reviewing footage or data, and preparing detailed incident reports.
- Collaborate with cross-functional teams (e.g., Risk, Compliance, Operations) to maintain the integrity of business processes.
- Provide mentorship and guidance to team members, particularly in handling complex or sensitive cases.
- Identify opportunities for improving surveillance practices, operational processes, and team training initiatives.
- Maintain strict confidentiality and demonstrate the highest ethical standards in all activities.
REQUIREMENTS:
- Native or fluent in Portuguese (C1) and English (C1 level), with strong proficiency in both written and spoken communication.
- Proven experience in surveillance, monitoring, compliance, or a related field; leadership or senior-level experience is an advantage.
- Strong understanding of operational risks, compliance requirements, and industry best practices.
- Demonstrated leadership skills with the ability to mentor and support colleagues.
- Excellent analytical and decision-making abilities with a focus on identifying and mitigating risks.
- High attention to detail and the ability to quickly recognize irregularities in live or dynamic environments.
- Willingness to work flexible shifts, including evenings and weekends, in a 24/7 setting.
- Strong professionalism, integrity, and accountability.
- Effective communication skills (written and spoken), with the ability to collaborate across departments.
- Proficiency in Microsoft Office 365 and familiarity with monitoring or surveillance systems.
- Knowledge of data analysis and reporting tools (e.g., SQL, Tableau, or similar platforms).
- Background in process improvement, compliance, or security-focused initiatives.
BENEFITS:
- Comprehensive training and professional development opportunities.
- Competitive compensation with shift allowance where applicable.
- Exposure to a fast-paced, technology-driven environment.
- Opportunities for career growth and cross-department collaboration.
- Supportive team culture with mentorship from experienced professionals.
- Health and wellness initiatives.
- Company events and team-building activities.