Senior Specialist Global IT Operations (LAC Region)

Job description

Overview

Senior Specialist Global IT Operations (LAC Region) — Save the Children International has an exciting opportunity to join our global team.

Team and Job Purpose

As the Regional Technology Lead, you will be the key link between global and country office IT teams, driving the delivery of secure and effective technology services across the region.

This role ensures IT compliance and enhances the overall IT capabilities of the organization.

You will serve as the primary Technology Business Partner for regional and country leaders, ensuring IT services empower staff and support the mission to create lasting change for children.

Job Title: Senior Specialist Global IT Operations (LAC Region)

Reports To: Global Head of IT Operations with Matrix reporting to Centre Technology Lead/Manager

Work Pattern: Hybrid/Remote with flexible working options available

Contract Length: Permanent

Grade: P4

Location: LAC – Preferred Colombia, other existing SCI office location in the LAC Region may be considered

Time Zone: LAC Region Time Zones (UTC/GMT -3.5 hours or more)

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.

Language Requirements: Spanish, English

International Travel Requirements: up to 10%

Budget Responsibility: None

People Management Responsibility: Number of people managed in total: None

Manager of a team: No
Team Manager (manager of multiple Matrix teams): Yes

Principal Accountabilities

• Strategic Leadership & Business Partnership
  • Provide leadership and direction to regional and country office IT staff.
    
    
  • Serve as the primary technology business partner to regional and country leadership, helping them leverage technology to deliver high-quality programs.
    
    
  • Develop regional IT strategies in collaboration with global service domain leaders.
    
    
  • Lead the implementation of new IT projects and global priority projects within the region.
    
    
  • Act as a technology and brand advocate, representing the organization at conferences and events.
    
    
• Operational Excellence & Compliance
  • Ensure all IT services are delivered in a safe, secure, and effective manner across the region.
    
    
  • Oversee regional and country infrastructure, including networks, security, and data protection, to ensure compliance with IT standards and the COOM (Country Office Operating Model).
    
    
  • Enforce a service management framework based on ITIL industry standards, focusing on incident, problem, and change management.
    
    
  • Support risk management and information security processes in collaboration with the Global Head of IT Security.
    
    
  • Coordinate IT needs during emergency operations as required.
    
    
• Team & End-User Support
  • Lead and provide effective oversight, support, and direction to regional and country office IT teams.
    
    
  • Build the capacity of technology staff through coaching, mentoring, and training to continuously improve their performance.
    
    
  • Provide comprehensive end-user support to global staff, ensuring the effective operation of devices, applications, and productivity tools.
    
    
  • Foster collaboration and strong relationships between country offices and Global IT teams.
    
    

Experience and Skills

Essential

1. Substantial experience in a regional IT supporting leadership role.
   
   
2. Proficiency in providing end-user IT support and troubleshooting hardware/software issues.
   
   
3. Strong knowledge of Windows operating systems, Microsoft 365, including Teams and SharePoint, and Active Directory environments.
   
   
4. Experience in IT governance, developing, and implementing IT policies and procedures.
   
   
5. Experience with IT Service Management methodologies and processes (e.g., ITIL).
   
   
6. Outstanding business partnering and communication skills, both written and verbal, for effective collaboration with diverse teams and stakeholders.
   
   
7. Ability to manage multiple projects and priorities effectively.
   
   

Education and Qualifications

Essential

• Bachelor’s degree in computer science, Information Technology, or a related field; equivalent experience may be considered

Desirable

• ITIL Certification and other relevant professional certifications.
  
  

Working at Save the Children International

Save the Children is the world's leading organisation for children, employing ~25,000 staff.

We save children's lives.

We fight for their rights.

We help them fulfil their potential.

Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children.

We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

The work here is challenging but is also immensely rewarding.

At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected.

Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child.

Diversity, Equity and Inclusion and Equal Opportunities

DEI is core to our vision, values and global strategy.

Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion.

We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.

Application Information

Please attach a copy of your CV and cover letter with your application.

A full copy of the role profile can be found here via the job listing.

It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.

Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants.

Please submit your application at your earliest convenience to avoid disappointment.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted.

Candidates who are successfully shortlisted should expect to hear from us within 2 weeks of the advert deadline.

Our recruitment process:

1. Application review by our recruiting team based on your CV and cover letter
2. Two-stage competency-based interviews with the hiring team
3. Some recruitment may include an additional assessment or case study stage, or a third stage interview
4. If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.

All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.

Save the Children does not charge a fee at any stage of the recruitment process.

Required Skill Profession

Finanzas Corporativas Y Planificación Estratégica