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Urgent! Senior Specialist, Customer Success, Cybersecurity Payments, RF 189 Job Opening In Bogotá – Now Hiring Mastercard

Senior Specialist, Customer Success, Cybersecurity Payments, RF 189



Job description

Senior Specialist, Customer Success, Cybersecurity Payments, RF 189

Mastercard, Bogota, D.C., Capital District, Colombia

Overview

Services within Mastercard are responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.

We provide value-added services and leverage expertise, data-driven insights, and execution.

This role supports the development and delivery of cybersecurity and payment fraud intelligence within the region, manages threat intelligence solution utilization, regional revenue and risk management, and coordinates product launches.

It also involves localizing content, driving market awareness, positioning add-on services, and gathering customer feedback to inform global product updates.

Responsibilities

  • Customer Engagement: Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
  • Identify optimization opportunities for customers to drive value and achieve strategic goals through Mastercard products
  • Articulate key performance indicators related to cost, performance, and optimization and the insights associated with them
  • Growing The Business: Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
  • Identify opportunities for additional Mastercard products to create greater value for customers and enhance the impact of Network Product offerings
  • Evaluate business models, partnerships, and agreements to ensure financial viability supported by solid data
  • Technical & Program Readiness: Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and the Customer Success value proposition
  • Translate complex technical capabilities into clear solutions addressing customer needs
  • Gather and report customer feedback on product gaps and pain points to refine value propositions and improve products

All About You

  • Experience leveraging market analysis and customer engagements to inform strategic decisions and drive innovation
  • Knowledge of payments technology or cybersecurity (threat intelligence or risk management) is a plus
  • Experience using tools to provide data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability
  • Ability to translate complex technical capabilities into customer-centric solutions
  • Experience in analyzing customer metrics to drive customer success initiatives and mutual profitability
  • Experience identifying opportunities to further strengthen partnerships
  • Creativity in developing innovative solutions to complex customer challenges
  • Collaborative, inclusive team player with a focus on development
  • Experience with large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners

Corporate Security Responsibility

  • Abide by Mastercard’s security policies and practices
  • Ensure the confidentiality and integrity of information accessed
  • Report any suspected information security violation or breach
  • Complete all periodic mandatory security trainings per Mastercard’s guidelines

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Required Skill Profession

Sales Support



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