Bitmovin provides API-based software that helps developers worldwide solve complex video problems with a video player library compatible across all platforms.
Join our team to build innovative online video software for developers and content owners globally!
About this Job
As a Senior Software Engineer in Support, you will:
- Resolve customer problems and ensure customer satisfaction.
- Take a proactive, consultative role in customer interactions.
- Support enterprise and mid-market customers across various use cases such as web, mobile, and smart TV deployments, encoding workflows, VOD, live streaming, DRM, and more.
- Collaborate with Product and Engineering teams to improve customer experience and contribute to product development.
- Create and update customer-facing documentation based on interactions.
- Work with Product Managers to shape product goals, roadmaps, and strategies based on customer insights.
- Develop test cases and customer-facing code examples.
- Stay informed about industry trends, best practices, and competitors.
- Document technical information and share knowledge within the community.
- Innovate to enhance Bitmovin’s brand and technical leadership.
- Mentor teammates on new technologies and features.
- Participate in hiring processes and team development.
- Improve workflows and tools for support teams.
- Build and manage remote debugging environments, especially for smart TVs.
Preferred Qualifications
- Excellent communication skills, both written and verbal.
- At least 2 years in a support or customer-facing role.
- 2+ years experience in video playback troubleshooting, including DRM, logs, and analytics analysis.
- 1+ year experience with Smart TVs video playback issues.
- Experience in writing support content and documentation.
- Development experience in scripting or automation, with proficiency in Java, Python, JavaScript, HTML, CSS.
- Knowledge of Git, CI/CD, and Linux systems administration.
- Strong troubleshooting and research skills.
- Ability to communicate complex technical topics clearly.
- Customer-focused mindset with the ability to work in a fast-paced environment.
- Willingness to spend significant time directly supporting customers.
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